IT Service Delivery Manager - Chennai, India

We are hiring an IT Service Delivery Manager on a permanent basis to support a global enterprise manufacturing organisation through a significant IT service transformation. This regionally based role is critical in bridging local operations with global strategy, as the business moves through a multi-year change and improvement program.

You will play a key role in shaping how services are delivered including:

Key Responsibilities

• Manage end-to-end IT service delivery within the region.
• Act as the local bridge between business users and global IT strategy.
• Manage incidents, problems, and requests using ITIL-aligned processes.
• Support and lead local change and transformation initiatives.
• Drive local service performance and vendor engagement.
• Contribute to continuous improvement and alignment with global standards.
• Monitor and analyse global IT service performance, produce regular reports for leadership, perform root cause analysis on recurring incidents and recommend improvements.

Required experience:

• 3+ years experience in IT Service Delivery and management within enterprise-scale businesses.
• Hands on experience of working with ServiceNow or equivalent platform.
• Experience in managing services and change within ITSM frameworks.
• Strong skills in performance analysis, reporting, root cause analysis, and ITIL best practice compliance.
• Operating as part of a regional business and also aligned with global strategy.
• Engage confidently with senior stakeholders and cross-functional teams.
• Work effectively in global, complex, fast-evolving environments.

Locations:

Chennai - Hybrid

We are looking to onboard the right candidates as soon as possible. Please do get in touch to register interest and have an initial conversation.

Thanks for reading.

Steve