IT - SAAS Support Professional

Job Description: Role Responsibilities: Develop, Configure and maintain the Xactly Incent, Connect and Extend platform to meet the evolving needs of the organization. This includes setting up new plans, credit rules, Formulas, connect pipelines and workflows. Design, develop and test reports & dashboards Coordinate with Xactly support team to implement and deploy the changes in one environment to other environment. Collaborate with cross-functional technology teams to ensure seamless integration between Xactly Connect and other systems (Salesforce etc.). Create documentation and resources to assist users in understanding and utilizing the system effectively. Work closely with stakeholders to understand business requirements and implement customizations or enhancements within Xactly Connect to meet those needs. Provides technical support, troubleshooting, and guidance on Xactly applications. Manages permissions, access, personalization, and similar system operations and settings for Xactly users. Skills Required: 3 years experience with Xactly Incent and Connect (preferred). Experience with the implementation process of Xactly Incent and Connect. Strong understanding of incentive compensation processes and best practices. SQL proficiency, Knowledge of Connect and Incent. Knowledge of native and delta schemas in Connect (includes staging, history, custom tables, logs). Knowledge of Developer and Administrator best practices to maintain and migrate Connect assets (schedules, pipelines, etc.) across Sandbox and Production environments. Proficiency in data analysis and reporting tools. Excellent communication and interpersonal skills. Ability to collaborate with cross-functional teams. Additional Sills: