IT Program Management Lead

You will report to our Director of Gen AI, Data Analytics Leader who oversees our enterprise data strategy and platform operations.

In this role, you will have significant impact establishing and maintaining the operational framework that ensures our data platforms remain reliable, performant, and secure. You will be instrumental in creating a structured support model that delivers exceptional service to the business. Additionally, you will lead technical delivery initiatives to enhance platform capabilities, design data pipeline solutions, and implement automation to drive continuous improvement.

YOU MUST HAVE

• Experience: Minimum 12 years of progressive experience in data, analytics, and AI-driven solutions, with a strong focus on engineering and enterprise-scale analytics platforms.
• Technical Expertise: Proven expertise in architecting and implementing operational support frameworks, across complex business environments
• Hands-on platform administration experience with Snowflake, IICS, or similar data platforms, SQL and Python programming skills at intermediate level
• Technical Leadership Execution: Experience in technical delivery of data pipeline solutions, leading cross-functional teams, managing large-scale analytics programs, and establishing/managing SLAs for critical data services aligned with business goals
• Communication Stakeholder Management: Excellent ability to translate complex data insights into actionable business strategies and build strong relationships with business partners

WE VALUE

• Experience with Snowflake, IICS, Fivetran, HVR, and PowerBI administration
• Ownership and Pride in your work and willingness to work in a diverse, cross-functional environment.
• Background in implementing performance monitoring and automated alerting
• Experience with RBAC implementation and security management in data platforms
• Proven track record in incident management and resolution
• Experience managing vendor relationships and service transitions

YOU MUST HAVE

• Experience: Minimum 12 years of progressive experience in data, analytics, and AI-driven solutions, with a strong focus on engineering and enterprise-scale analytics platforms.
• Technical Expertise: Proven expertise in architecting and implementing operational support frameworks, across complex business environments
• Hands-on platform administration experience with Snowflake, IICS, or similar data platforms, SQL and Python programming skills at intermediate level
• Technical Leadership Execution: Experience in technical delivery of data pipeline solutions, leading cross-functional teams, managing large-scale analytics programs, and establishing/managing SLAs for critical data services aligned with business goals
• Communication Stakeholder Management: Excellent ability to translate complex data insights into actionable business strategies and build strong relationships with business partners

WE VALUE

• Experience with Snowflake, IICS, Fivetran, HVR, and PowerBI administration
• Ownership and Pride in your work and willingness to work in a diverse, cross-functional environment.
• Background in implementing performance monitoring and automated alerting
• Experience with RBAC implementation and security management in data platforms
• Proven track record in incident management and resolution
• Experience managing vendor relationships and service transitions

KEY RESPONSIBILITIES

• Technical Development Architecture:

  Enable and integrate advanced analytics capabilities through platform enhancements and optimizations

• Platform Administration Support:

  Lead operations for Snowflake, IICS, Fivetran, HVR, and PowerBI ensuring optimal performance and reliability

• Service Level Management:

  Create and formalize SLAs for all critical data services with comprehensive monitoring and alerting frameworks

• Support Model Implementation:

  Define and implement Tier 1-3 support model with clear RACI matrix across all platform components

• Solutions Engineering Delivery:

  Design and implement data pipeline solutions while overseeing change requests and enhancement processes that improve platform performance and business capabilities

• Monitoring Security Management:

  Build custom dashboard solutions with actionable intelligence while implementing robust RBAC protocols and comprehensive disaster recovery mechanisms

• Performance Knowledge Management:

  Establish monitoring frameworks with automated remediation capabilities while managing structured knowledge transfer from Honeywe'll support teams

• Technical Leadership Innovation:

  Provide expert architecture guidance, drive continuous optimization through proactive monitoring, and implement best practices for strategic initiatives

KEY RESPONSIBILITIES

• Technical Development Architecture:

  Enable and integrate advanced analytics capabilities through platform enhancements and optimizations

• Platform Administration Support:

  Lead operations for Snowflake, IICS, Fivetran, HVR, and PowerBI ensuring optimal performance and reliability

• Service Level Management:

  Create and formalize SLAs for all critical data services with comprehensive monitoring and alerting frameworks

• Support Model Implementation:

  Define and implement Tier 1-3 support model with clear RACI matrix across all platform components

• Solutions Engineering Delivery:

  Design and implement data pipeline solutions while overseeing change requests and enhancement processes that improve platform performance and business capabilities

• Monitoring Security Management:

  Build custom dashboard solutions with actionable intelligence while implementing robust RBAC protocols and comprehensive disaster recovery mechanisms

• Performance Knowledge Management:

  Establish monitoring frameworks with automated remediation capabilities while managing structured knowledge transfer from Honeywe'll support teams

• Technical Leadership Innovation:

  Provide expert architecture guidance, drive continuous optimization through proactive monitoring, and implement best practices for strategic initiatives