Delivery Manager

• Planning & Alignment:

• Develop and manage delivery plans for assigned products or projects, ensuring they align with defined objectives, timelines, and priorities.
• Translate product and business requirements into actionable sprint and release plans, balancing workload, dependencies, and available capacity.
• Collaborate closely with Product Managers, Engineering Managers, and Technical Leads to define scope, assess feasibility, and plan sequencing.
• Coordinate with stakeholders to communicate plans, manage expectations, and ensure alignment on delivery goals and milestones.
• Provide regular visibility into delivery progress, risks, and mitigation actions to ensure predictable and transparent execution.

• Delivery Execution & Oversight:

• Drive day-to-day delivery operations, ensuring timely progress and quality of deliverables.
• Track and report delivery KPIs (timelines, throughput, quality metrics) and escalate risks as necessary.
• Coordinate cross-functional teams, third-party vendors, and external dependencies to ensure delivery success.
• Ensure delivery standards and Agile practices (Scrum or Kanban) are consistently followed.
• Oversee smooth handovers to Service Delivery and Support teams post-launch.

• Performance & Process Improvement:

• Identify and implement process improvements to enhance efficiency, predictability, and quality.
• Maintain delivery documentation, onboarding materials, and process guidelines.
• Participate in post-launch reviews to capture learnings and embed continuous improvement.
• Support performance testing, penetration testing, and load testing coordination for products as applicable.
• Contribute to team capability growth through learning and knowledge-sharing initiatives.

About you

• 8-12 years of experience in IT or product delivery, with at least 3-5 years in a delivery management or project leadership role.
• Strong stakeholder management and communication skills across technical and business teams.
• Solid understanding of software delivery lifecycles, technical dependencies, and Agile practices.
• Proven ability to plan, track, and coordinate multiple delivery streams.
• Analytical and problem-solving mindset with focus on driving measurable outcomes.
• Comfortable working in dynamic environments with shifting priorities.
• Excellent communication and presentation skills for both technical and non-technical audiences.

• Proficiency in Jira, Atlassian Product Discovery, and Confluence.
• Exposure to delivery metric tracking tools like Amazon QuickSight.
• Awareness of penetration testing, performance testing, and load testing processes.
• Experience in managing product delivery for cloud-based (SaaS) platforms.
• Familiarity with key ISO standards (QMS, ISMS, BCMS)
• Experience in Education technology (EdTech)