IT Operations Management-Lower parel & Airoli

2 - 4 years

4 - 8 Lacs

Posted:3 days ago| Platform: Foundit logo

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Skills Required

Work Mode

On-site

Job Type

Full Time

Job Description

  • Provide excellent customer service across multiple shifts (Morning, Afternoon, Night) at two locations
  • Morning and afternoon shifts based at Head Office, Lower Parel; night shift at Airoli Data Center
  • Handle customer queries efficiently and professionally to ensure high satisfaction
  • Preferably have experience working on

    iSeries (AS/400 Server)

    platforms such as IBM AS/400
  • Collaborate with internal teams to resolve issues and escalate when necessary
  • Maintain accurate records of customer interactions and follow-up actions
  • Adapt to flexible shift timings and maintain consistent performance

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