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Jones Lang LaSalle
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IT Operations Analyst

IT Operations Analyst

Jones Lang LaSalle

2 - 5 years

4 - 7 Lacs

bengaluru

Posted:21 hours ago| Platform:

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Skills Required

procurement automation operational support financial reporting asset management investment management it operations analytics commercial real estate auditing

Work Mode

Work from Office

Job Type

Full Time

Job Description

1. Device Experience (DEX) Performance Analytics

Review and analyze DEX performance data across device categories.

Track metric trends, identify anomalies, and provide insights to inform refresh strategies.

Validate device refresh recommendations by cross-referencing user experience data with hardware performance indicators.

Ensure Priority Persona DEX scores continue to improve, supporting the company s Persona Strategy.

Deliver recommendations that optimize Capex while enhancing end-user experience.

2. Asset Management Financial Reporting

Maintain and enhance the Asset Management Dashboard.

Support Audit, Finance, and other corporate functions with accurate asset reporting.

Demonstrate compliance in asset maintenance, recovery, and lifecycle management.

Enable recovery of devices and ensure clawback from reimbursable clients through transparent and precise reporting.

Partner with cross-functional teams to align reporting with organizational standards and client obligations.

3. AI-Driven Process Augmentation

Review and document processes across regions, focusing on device and peripheral procurement workflows.

Identify opportunities for automation and AI augmentation to improve efficiency, accuracy, and scalability.

Work with stakeholders to evaluate feasibility, prioritize use cases, and develop proof-of-concept initiatives.

Provide insights and documentation to support future AI adoption strategies within IT operations.

4. Ongoing Operational Support

Ensure continuity of existing reports and jobs supported by the team.

Collaborate with team members and stakeholders to troubleshoot issues and implement improvements.

Contribute to knowledge management by maintaining documentation and standard operating procedures.

Support IT operations for procurement

Location:

On-site Bengaluru, KA

Scheduled Weekly Hours:

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IT Operations Analyst