IT Officer

Position:

Job Purpose

To manage day-to-day IT infrastructure, ensure smooth ERP functioning, provide user support, maintain network & systems, and strengthen data security for uninterrupted manufacturing operations.

Key Responsibilities

1. ERP Management

• Manage ERP daily operations and ensure system uptime.
• Create users, assign roles and manage access rights.
• Generate MIS reports & support departments with data.
• Coordinate with ERP vendor for customization/upgrades.
• Maintain item masters, BOM, routing and production data.
• Conduct user training and ensure discipline in ERP usage.

2. IT Infrastructure Management

• Maintenance of computers, servers, printers, LAN/Wi-Fi.
• Troubleshooting hardware/software issues.
• Maintain CCTV, biometric attendance, barcode systems etc.
• System backup management and antivirus updates.

3. Network & Data Security

• Monitor firewall, network health and security settings.
• Implement data protection & cyber security protocols.
• Prevent unauthorized access and maintain IT security policy.

4. Software & Application Support

• Install and update licensed software.
• Support applications related to production & office operations.
• Coordinate for integration of new software/automation tools.

5. Documentation & Reporting

• Maintain IT asset register and system inventory.
• Maintain ERP SOP, backup logs, license renewal records.
• Prepare fortnightly/monthly IT performance/issue reports.

6. Vendor Coordination

• Handle vendors for ERP support, AMC, spare part procurement.
• Evaluate new technology solutions and cost comparisons.

Key Skills

• Hands-on knowledge of

  ERP operations (Mandatory)

• Good analytical & troubleshooting skills
• Knowledge of networking, server architecture & security
• Good communication skills & ability to guide users
• Ability to work under pressure with quick response

Interested candidate may apply on balhr@bhagwati.com