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Western Union
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IT Manager, Major Incident Management

IT Manager, Major Incident Management

Western Union

4 - 9 years

6 - 11 Lacs

hyderabad

Posted:2 days ago| Platform:

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Skills Required

computer science health insurance provident fund process planning analytical itsm incident management financial services travel insurance recruitment

Work Mode

Work from Office

Job Type

Full Time

Job Description

IT Manager, Major Incident Management, Hyderabad, TN

Are you ready to join a team in a global company where you will execute strategic functions to implement high- end, business- wide, critical strategy and manage one of the critical IT Service Management processes as a part of the Global Product and Technology OrganizationAre you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thriveThen, it s time to join Western Union as our regional Major Incident Management team manager .

Western Union powers your pursuit.

We are looking for someone responsible for ensuring execution of a strategic function and implementing high- end, business- wide, critical strategy.

Role Responsibilities

Responsible to establish, lead, and ensure flawless performance of one of the three regional Major Incident Management teams.
Coaches, trains and works to attain maturity of the major incident management team.
Provides guidance, planning and direction for business unit on budgets and proactive allocation of resources to ensure the highest process execution standards.
Manages, monitors, reports, and executes the Major Incident Management Process, including Major Incident process engineering and response operations - coordination of service outage avoidance and service restoration activities.
Ensures the process is documented and executed as defined, metrics are tracked and reported.
Executes drills, works with all the involved parties to align on the framework and ensure flawless operations and execution. Works with IT Change, Problem and other ITSM processes to ensure holistic approach.
Runs major incident retrospectives, identifies opportunities and drives continual service improvement.

Role Requirements

For such a demanding role, you ll have 4+ years of related experience, organizational and process planning and strategy execution, along with experience partnering with the global base of technology and business stakeholders to ensure process is implemented and executed effectively and efficiently.
8+ years of application and infrastructure technology operations experience in the Hybrid environment.
Bachelor s degree in computer science or related field.
Proven record of successful experience leading teams.
Engineering / DevOps / SRE experience is an advantage.
Experience operating and governing a managed service environment.
Strong analytical and problem- solving skills.
Self- motivated, with a get things done attitude able to roll- up sleeves , properly prioritize and deliver critical results during crisis situations round the clock.
Experience and ability to effectively work with multiple stakeholders/teams in different countries across the globe with different cultural backgrounds.
Strong business writing, presentation, and verbal communication skills in English language are a must.

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IT Manager, Major Incident Management