IT Manager

Key Responsibilities

• Oversee and maintain the organization's IT infrastructure, including servers, networks, endpoints, and cloud services. 
• Ensure system uptime, routine backups, disaster recovery, and failover readiness. 
• Monitor server performance, storage capacity, and network health. 

2. Software & Application Support

• Manage installation, upgrades, licensing, and troubleshooting software and enterprise applications. 
• Provide hands-on support for internal users and ensure optimal functioning of business-critical systems. 
• Safeguard data integrity and user access control. 

3. Team Management

• Lead and supervise the internal IT support team. 
• Assign tasks, provide training, and monitor KPIs and team performance. 
• Foster a collaborative and service-oriented work environment. 

4. Vendor & Asset Management

• Liaise with hardware/software vendors for procurement, support, and AMC renewals. 
• Maintain accurate inventory records of IT hardware, software licenses, and warranties. 
• Negotiate service contracts and monitor vendor performance. 

5. Cybersecurity

• Implement, monitor, and enhance cybersecurity protocols to safeguard digital assets. 
• Conduct regular risk assessments, patching, and security audits. 
• Ensure endpoint protection, firewall monitoring, and threat detection systems are up to date. 

6. Compliance & Documentation

• Ensure compliance with IT governance, data protection laws, and internal security policies. 
• Maintain comprehensive documentation of IT systems, incidents, asset changes, and configurations. 
• Support audits and certification processes (e.g., ISO, SOC2).