IT Manager

Role Overview: As the IT Manager at our Healthcare Software organization, you will be responsible for overseeing and optimizing the IT infrastructure. Your role will involve ensuring that all systems are secure, scalable, and compliant with healthcare industry regulations, with a particular focus on ISO 27001, SOC2, HIPAA, and HITRUST. Your expertise in identity management, endpoint security, cloud security, and IT service management will be crucial for the success of our organization. Key Responsibilities: - Oversee IT infrastructure including networking, cloud, hardware assets, and core IT products. Manage platforms like Okta, Jumpcloud, CrowdStrike, Netskope/Zscaler, and ITSM tools. - Implement and maintain ISO 27001, SOC2, HIPAA, HITRUST standards for data security, privacy, and audit readiness. - Collaborate with development/product teams for software & application support, ensuring seamless integration with identity/access management and security platforms. - Manage risk assessment, access controls, encryption, security monitoring, incident response, and endpoint protection using solutions like CrowdStrike, Netskope, or Zscaler. - Administer and optimize Okta and Jumpcloud environments for strong authentication, provisioning, deprovisioning, and user lifecycle management. - Utilize tools such as ManageEngine for IT service management, streamlining support processes, asset management, and ticket resolution. - Supervise and mentor IT support and system admins, driving professional development and accountability. - Evaluate, select, and manage key hardware/software vendors and service partners. - Develop IT roadmaps and budgets, implementing cost-effective technology initiatives. - Maintain robust backup and disaster recovery for uninterrupted system availability. - Communicate with executive leadership to align IT strategy with business goals. Required Qualifications & Skills: - Bachelors/Masters in Computer Science, IT, or related field. - 7+ years of IT experience, with 3+ years in IT management in healthcare or regulated sectors. - Proficiency in cloud platforms (AWS/Azure/GCP), networking, database systems, and enterprise cybersecurity. - Strong analytical, project management, and stakeholder management skills. - Hands-on expertise with Identity & Access Management (Okta, Jumpcloud), Endpoint Security (CrowdStrike), Cloud/Network Security (Netskope, Zscaler), and IT Service Management (ManageEngine).,