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NXP Semiconductors
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IT Incident Manager

IT Incident Manager

NXP Semiconductors

5 - 9 years

0 Lacs

noida uttar pradesh

Posted:2 days ago| Platform: Shine logo

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Skills Required

incident management slas communication root cause analysis monitoring tools ticketing systems leadership automation tools crossfunctional team coordination itilitsm frameworks decisionmaking itil v4 certification cloud environments devops methodologies

Work Mode

On-site

Job Type

Full Time

Job Description

As a Major Incident Manager at our dynamic, large-scale high-tech enterprise, you will play a crucial role in overseeing and managing the end-to-end incident management process. Your responsibilities will include: - Managing the incident management lifecycle, ensuring adherence to SLAs and minimizing business impact. - Handling major incidents with urgency, coordinating cross-functional teams for swift resolution. - Acting as the central point of communication for stakeholders, providing regular updates on incident status and resolution timelines. - Documenting incidents accurately, including root cause analysis and post-incident reports. You will also be responsible for providing 24/7 support for incident response, proactively monitoring services, and developing escalation procedures. Additionally, you will analyze and optimize the incident management process, collaborate with problem management teams, and lead incident-related meetings. Qualifications Required: - 5+ years of experience in incident management in a large-scale, high-tech enterprise. - Strong understanding of ITIL/ITSM frameworks and processes. - Experience managing major incidents and coordinating resolution efforts across teams. - Familiarity with monitoring tools and ticketing systems. - Strong leadership, decision-making, and communication skills. Preferred qualifications include ITIL v4 Certification, experience with cloud environments and DevOps methodologies, and knowledge of automation tools for proactive incident management. In return, we offer a dynamic work environment, opportunities for professional growth, competitive salary and benefits, as well as work-life balance with rotational shifts and on-call support schedules. If you are passionate about driving efficient incident resolution and continuous improvement in a 24/7 operational environment, we welcome you to apply and join our team!,

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NXP Semiconductors

Semiconductor Manufacturing

Eindhoven Noord-Brabant

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IT Incident Manager