8 Itilitsm Frameworks Jobs

As a Major Incident Manager at our dynamic, large-scale high-tech enterprise, you will play a crucial role in overseeing and managing the end-to-end incident management process. Your responsibilities will include: - Managing the incident management lifecycle, ensuring adherence to SLAs and minimizing business impact. - Handling major incidents with urgency, coordinating cross-functional teams for swift resolution. - Acting as the central point of communication for stakeholders, providing regular updates on incident status and resolution timelines. - Documenting incidents accurately, including root cause analysis and post-incident reports. You will also be responsible for providing 24/7 suppo...

As a Incident Manager at Virtual Diamond Boutique, you will be responsible for managing the end-to-end incident management process in a dynamic, high-tech, enterprise SaaS environment. Your key responsibilities will include: - Managing the complete incident lifecycle from detection to resolution ensuring minimal business impact and adherence to SLAs. - Taking ownership of P1/P2 major incidents, driving swift response and resolution by coordinating with support, development, QA, and DevOps teams. - Acting as the central point of communication during incidents, providing clear and timely updates to internal stakeholders and clients. - Documenting incident timelines, maintaining logs, and publi...

As the Operations & Service Support Manager, your primary responsibility is to ensure operational excellence and customer satisfaction for cloud infrastructure offerings, including GPU accelerated compute solutions. You will oversee day-to-day operations, manage support teams (Tier 2-3), and collaborate closely with product and engineering teams to maintain high availability, performance, and robust service for enterprise customers running AI, HPC, or other mission-critical workloads. **Key Responsibilities:** - Lead and coordinate daily operations in multi-cloud or hybrid environments (e.g., AWS, Azure, GCP, on-prem HPC). - Maintain operational dashboards (uptime, ticket volumes, SLAs) and ...

As a detail-oriented Junior Business Intelligence Analyst at Miratech, your role will involve supporting data-driven decision-making for infrastructure and cloud services. You will be responsible for creating reports, dashboards, and insights to assist business and technical teams in making informed decisions. The ideal candidate for this position is someone who is eager to learn, possesses a basic understanding of cloud infrastructure, and is keen on developing skills in data visualization, SQL, and analytics within an IaaS environment. Key Responsibilities: - Collect, analyze, and interpret datasets to generate actionable insights. - Create and maintain reports, dashboards, and visualizati...

As a proactive and experienced Incident Manager, you will be responsible for overseeing and managing the end-to-end incident management process in a dynamic, large-scale high-tech enterprise environment. Together with a team of ITSM experts, you will handle major incidents, ensuring swift resolution, identifying root causes, and driving continuous improvements to minimize service disruptions and optimize response processes. Your key responsibilities will include managing the incident management lifecycle, from identification to resolution, ensuring adherence to SLAs, and minimizing business impact. You will manage major incidents with urgency, coordinating cross-functional teams to restore s...

As an experienced and proactive Change Manager, you will lead and oversee the change management process in a dynamic, large-scale high-tech enterprise. Your responsibilities will include managing and improving the global change management process, driving the Change Advisory Board (CAB), and ensuring smooth implementation of changes with minimal impact on business operations. You will be responsible for managing the end-to-end change management process, ensuring all changes are assessed, authorized, and implemented with minimal risk. Establishing and maintaining change management policies and ensuring adherence to best practices across the organization will also be part of your role. Additio...

About VDB Virtual Diamond Boutique (VDB) is a global technology company serving the jewelry industry with powerful SaaS solutions for sourcing, showcasing, and selling diamonds and jewelry. Our platforms power B2B and B2C commerce and integrations for suppliers, retailers, and marketplaces worldwide. Job Overview: We are seeking a proactive and experienced Production Incident Manager to oversee and manage the end-to-end incident management process in a dynamic, high-tech, enterprise SaaS environment. You will be responsible for handling major incidents, coordinating with cross-functional teams to ensure swift resolutions, creating detailed internal and client-facing incident reports, and con...

About VDB Virtual Diamond Boutique (VDB) is a global technology company serving the jewelry industry with powerful SaaS solutions for sourcing, showcasing, and selling diamonds and jewelry. Our platforms power B2B and B2C commerce and integrations for suppliers, retailers, and marketplaces worldwide. Job Overview: We are seeking a proactive and experienced Production Incident Manager to oversee and manage the end-to-end incident management process in a dynamic, high-tech, enterprise SaaS environment. You will be responsible for handling major incidents, coordinating with cross-functional teams to ensure swift resolutions, creating detailed internal and client-facing incident reports, and con...