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Sword Group
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IT Helpdesk / Service desk analyst

IT Helpdesk / Service desk analyst

Sword Group

2 - 7 years

3 - 7 Lacs

chennai

Posted:5 hours ago| Platform:

Apply

Skills Required

it service desk it helpdesk ticketing tools technical helpdesk service desk

Work Mode

Remote

Job Type

Full Time

Job Description

Dear Candidates,

Sword is looking for IT Helpdesk/Service desk resource !!

Remote !!

Looking for TamilNadu candidates only !!!

Exp : 2+yrs

Package : Negotiable

Role & responsibilities

Key Responsibilities (but not limited to):

Answer the Helpdesk telephone, log calls in the services ticketing system, and assist the users in problem resolution.
Facilitate user password resets
Coach users in the use of hardware, software, and file management.
Channel and escalate technically complex problems to the appropriate resources
Perform computer equipment repairs; manage network printers and wireless connectivity.
Install software and computer peripherals
Identify when off-site repairs are required and coordinate with third party vendors
Prepare and test new computer equipment and oversee shipping to new store locations
Provide preliminary assessment of problems which may involve network services and escalate to Level 2 support and management if required.
Maintain and deploy standard hardware image’ to variety of hardware platforms.
Contribute ideas and solutions to IT Services issues at large
Ensure warranty and registration requirements are fulfilled
Provide Android/iPhone support and front-line telephone support
Document best practices
Perform other related duties as assigned

Desired Skills/Experience:Knowledge of desktop computer applications, operating systems, hardware, and networking devices1-2 years’ experience working in a related role (asset)knowledge of: Microsoft Windows XP, Windows 7, Microsoft Office 2003 & 2007, PC Hardware Repair, VPN, client-based LAN networking, printers, and good networking skillsLANDesk endpoint management skills would be an assetVOIP a bonusExcellent customer service skillsExceptional oral and written communication skillsDemonstrated problem solving and troubleshooting skillsBilingual (English/French) is an assetTeam-player with the ability to work well independentlyCapability to prioritize and multitask; organized and detail-orientedAbility to coach and advise clients in a clear and concise mannerAbility to work effectively in a fast-paced and high demanding environmentKeen attention to detailProven analytical and problem-solving abilities

if you are interested , please call or message me your cv to abinayak@swordgroup.in/Abinaya - Whatsup - 9500053608

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