IT Helpdesk Coordinator @ Gurgaon (Male candidates required)

1 - 3 years

2 - 3 Lacs

Posted:2 months ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Role: IT Helpdesk Coordinator Location: Gurugram Experience: 1 to 3 Years Salary: Upto 3.60 LPA Shift: Rotational 6 days working Only male candidates required KEY RESPONSIBILITIES: Handling users IT related issues. Managing the calls/tickets within SLA Generating the tickets and aligning the Engineer of Concerned Team to solve the issue. Coordinating with engineer, as well as with user for the update of the call. Checking and generating the Shift report, Daily call report, Monthly call report Skills Required: Experience in ticketing tools. Generating, assigning and closing tickets Knowledge on SLA Knowledge on ticket life cycle Excellent communication skills required If you are interested please share your updated resume along with below details at nityananda.d@teamcomputers.com Relevant Experience: Current/Last CTC: Expected CTC: Notice Period: Current Location:

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