Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Jobs

Interviews

Home
>
Jobs in kochi
>
CMS Computers
>
IT Help Desk Support Engineer

IT Help Desk Support Engineer

CMS Computers

2 - 4 years

1 - 4 Lacs

kochi mumbai chennai

Posted:1 week ago| Platform:

Apply

Skills Required

helpdesk ticketing tools troubleshooting os installation pc assembling & disassembling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Extending technical support on application to end users
Provide Help Desk support for reporting technical incidents / issues / problems with the system.
The Help desk shall log user calls related to system and assign an incident/ call ID number. Severity shall be assigned to each call as per the SLAs.
Track each incident / call to resolution.
Escalate the calls, to the appropriate levels, if necessary, as per the
escalation matrix agreed upon
Analyze the incident / call statistics and provide monthly reports including but not limited to:

i. Type of incidents / calls logged

ii. Incidents / calls resolved

iii. Incidents / calls open

iv. SLA compliance report

The help desk will serve as a single point of contact for reporting/resolution of all tickets (queries, errors, incidents, issues either application or infrastructure or operations related). IT facilities management services to provide first-line services related to all IT issues including software, applications, client-side infrastructure, servers, network, etc.

Qualification:-

Any Graduate with diploma in computers

Degree/Diploma in Computers/ Electronics from recognized Engineering.

College/ Polytechnic.

Experience

Minimum 2 years on installation/configuration and support on desktop O/S such as Win 7 /Windows 8, PC assembling & disassembling, printer/MFP troubleshooting.

More Jobs at CMS Computers

UI/UX Designer

Noida

3 - 5 yrs

INR 5 - 8 Lacs

Technical Support Executive

Noida

2 - 4 yrs

INR 2 - 4 Lacs

Support Lead

Noida

5 - 7 yrs

INR 5 - 7 Lacs

Windows Administrator

Chennai

5.0 - 7.0 yrs

INR 5 - 6 Lacs

Business Analyst

Mumbai, Mumbai (All Areas)

5.0 - 10.0 yrs

INR 8 - 11 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.