IT Hardware Service Engineer

IT Hardware Service Engineer

Alpha and Omega IT Private Limited - Madanpalle , Andra Pradesh

Job Summary:

We are looking for a skilled and detail-oriented Hardware Service Engineer to join our technical support team. The ideal candidate will be responsible for diagnosing, repairing, and maintaining a wide range of IT hardware including desktops, laptops, printers, and networking equipment at customer sites or in-house.

Key Responsibilities:

Diagnose and repair hardware issues in laptops, desktops, printers, and related equipment.

Perform installation, configuration, and upgrading of hardware and software as needed.

Conduct regular preventive maintenance and health checks for client systems (AMC).

Handle system assembling and OS/software installations (Windows/Linux).

Troubleshoot system/network connectivity issues.

Maintain accurate service logs and client reports.

Coordinate with vendors for replacement parts and warranty claims.

Provide technical support remotely and on-site.

Ensure timely resolution of service calls and escalate unresolved issues.

Key Skills & Qualifications:

Diploma or Bachelor's degree in Electronics, Computer Science, or related field.

Proven experience as a hardware engineer or service technician.

Strong knowledge of PC/laptop components and troubleshooting.

Basic understanding of networking (LAN, Wi-Fi, routers, switches).

Good communication and customer service skills.

Ability to work independently and manage field service visits.

Own vehicle (preferred for on-site visits).

Job Type: Full-time

Pay: ₹200,000.00 - ₹500,000.00 per year

Work Location: In person