IT Executive (Helpdesk & PHP Developer)

Job Title:

Location:

Experience Required:

Job Summary:

We are seeking a proactive and technically skilled IT Executive to join our team. The ideal candidate will provide Level 1 IT support and manage helpdesk operations while also contributing to PHP-based web development tasks. This hybrid role requires a foundation in IT support and intermediate PHP development skills.

Key Responsibilities:

IT Helpdesk & L1 Support:

• Provide first-level technical support to end-users via phone, email, and ticketing system.
• Troubleshoot hardware, software, network, and printer issues.
• Install, configure, and maintain desktops, laptops, and peripheral devices.
• Manage user accounts, permissions, and access rights in Active Directory.
• Monitor and respond to system alerts and escalate issues as needed.
• Maintain documentation of support activities and resolutions.

PHP Development:

• Assist in maintaining and updating existing PHP-based applications and websites.
• Write clean, well-documented, and efficient PHP code.
• Collaborate with senior developers to implement new features and fix bugs.
• Perform basic database operations using MySQL.
• Conduct testing and debugging of PHP scripts.

Required Skills & Qualifications:

• Bachelor’s degree in computer science, IT, or related field.
• 1–3 years of experience in IT Helpdesk or Technical Support.
• Hands-on experience with PHP, HTML, CSS, JavaScript, and MySQL.
• Familiarity with Windows OS, basic networking, and troubleshooting tools.
• Good understanding of ticketing systems.
• Strong communication and problem-solving skills.
• Ability to multitask and work independently.

Preferred Qualifications:

• Certifications like CompTIA A+, ITIL Foundation, or similar.
• Experience with CMS platforms like WordPress or Laravel framework.
• Exposure to version control systems like Git.

AVASO Technology Solutions (referred as “AVASO”) do not discriminate against any employee or applicant for employment on the basis of race, color, sex, creed, religion, national origin, gender, sexual orientation, age, gender identity, pregnancy, genetic information, disability, protected veteran status, or any other status protected by state or local law, and to provide equal employment opportunity. AVASO is committed to providing a work environment that is free from discrimination and harassment, and we expect all employees to conduct themselves in a manner that reflects this commitment in all employment endeavours. All employment decisions are based on qualifications, merit, and business need.