IT Executive / Desktop Engineer

Key Responsibilities

1. System Support & Maintenance

• Install, configure, and maintain desktops, laptops, and peripherals.
• Perform routine maintenance (disk clean-up, software updates, performance checks).
• Diagnose and resolve hardware/software issues efficiently.

2. MS Office & Email Support

• Provide user support for MS Office applications.
• Configure and troubleshoot Outlook accounts and email syncing.

3. Server & Network Support

• Assist in managing server room infrastructure and performance.
• Support LAN/WAN connectivity, IP configuration, and internet issues.
• Coordinate with vendors for network and server-related support.

4. Security & Antivirus Management

• Install, update, and monitor antivirus across all systems.
• Conduct routine scans and address security risks or breaches.

5. Printer & Peripheral Support

• Configure and maintain printers, scanners, and other peripherals.
• Troubleshoot connectivity and driver issues.

6. IT Asset Management

• Maintain and update the IT Asset Register.
• Manage issuance and return of assets during onboarding/offboarding.
• Inspect, format, and redeploy returned equipment.
• Track asset movement and ensure accountability.

7. Documentation & Reporting

• Log IT issues, resolutions, and preventive actions.
• Prepare periodic reports on IT activities and asset status.
• Support IT audits and inventory verification.

Qualifications & Experience

• Education:

  Diploma / Bachelor’s in IT, Computer Science, or related field.

• Experience:

  1–3 years in desktop support, IT helpdesk, or hardware/network maintenance.

• Preferred Certifications:

  CompTIA A+, MCDST, or equivalent.