MADURA INDUSTRIAL TEXTILES

Key Responsibilities 1. System Support & Maintenance Install, configure, and maintain desktops, laptops, and peripherals. Perform routine maintenance (disk clean-up, software updates, performance checks). Diagnose and resolve hardware/software issues efficiently. 2. MS Office & Email Support Provide user support for MS Office applications. Configure and troubleshoot Outlook accounts and email syncing. 3. Server & Network Support Assist in managing server room infrastructure and performance. Support LAN/WAN connectivity, IP configuration, and internet issues. Coordinate with vendors for network and server-related support. 4. Security & Antivirus Management Install, update, and monitor antivirus across all systems. Conduct routine scans and address security risks or breaches. 5. Printer & Peripheral Support Configure and maintain printers, scanners, and other peripherals. Troubleshoot connectivity and driver issues. 6. IT Asset Management Maintain and update the IT Asset Register. Manage issuance and return of assets during onboarding/offboarding. Inspect, format, and redeploy returned equipment. Track asset movement and ensure accountability. 7. Documentation & Reporting Log IT issues, resolutions, and preventive actions. Prepare periodic reports on IT activities and asset status. Support IT audits and inventory verification. Qualifications & Experience Education: Diploma / Bachelor’s in IT, Computer Science, or related field. Experience: 1–3 years in desktop support, IT helpdesk, or hardware/network maintenance. Preferred Certifications: CompTIA A+, MCDST, or equivalent.