IT Engineer - Integration & Automation Operations

We are seeking a proactive and detail-oriented engineer to join our Integration & Automation Operations team. You will be responsible for supporting the daily health, performance, and stability of our integration (Workato) and automation (Power Automate) platforms. You will be responsible for monitoring workflows, resolving incidents, and driving continuous improvement across mission-critical systems. Your work will help surface key operational insights, reduce recurring issues, and ensure seamless automation delivery. KEY RESPONSIBILITIES Monitor and validate daily automation and integration workflows using standard checklists and dashboards. Provide Level 1 support for incidents: troubleshoot, resolve minor issues, and escalate where necessary. Manage support tickets via ITSM tools (Freshservices & Jira) and ensure timely resolution and documentation. Conduct periodic health checks and audits of automation and integration environments. Identify recurring issues and perform root cause analysis to drive long-term solutions. Collaborate with developers and stakeholder to enhance automation reliability and user experience. Develop and maintain dashboards and reports to surface key metrics and operations trends. Support deployment, versioning, and change management processes. Maintain and improve documentation including runbooks and integration procedures. Streamlining integration and automation operational activities with a focus on scalability and resilience. Required Skills & Expertise 3–5 years in automation/integration operations or IT support roles. Hands-on experience with Workato and Microsoft Power Automate (cloud and desktop flows). Familiarity with integration patterns, token/credential renewal, error handling, and retry logic. Working knowledge of Desktop UI automation, work queues, and Azure Key Vault. Strong troubleshooting and analytical skills. Excellent communication and stakeholder engagement. Willingness to work in shifts or on-call rotations as needed. Preferred Qualifications Experience with enterprise integration platforms and automation frameworks. Knowledge of Windows Server, VDI environments, and automation agent management. Exposure to agile methodologies and DevOps practices. Understanding of API/webhook-based integrations and automation governance.