IT Engineer

Job Title: IT Engineer - Application Monitoring and Optimization Analyst

Key Responsibilities:

Conduct analysis of monitoring data to identify anomalies and patterns that may indicate underlying coding issues like badly (or not) handled errors, memory leaks or other anomalies not directly visible in the application but indirectly influencing performance and user experience.

Interact with application development teams for in-depth analysis, optimise application code and improve error handling.

Train and help the application teams to configure Dynatrace for new and existing applications, ensuring advanced monitoring and performance tracking.

Guide application teams for the definition and configuration of alarms to promptly alert relevant teams of any performance or availability issues.

Contribute to the definition of Monitoring Compliancy levels for applications

Perform Monitoring Compliancy audits and identify opportunities for improving the application monitoring and implement best practices to enhance system reliability and performance.

Qualifications:

Proven experience with Dynatrace setup and configuration.

Experience in operational application management

o troubleshooting user issues and performing root cause analysis

o identifying recurring issues and ensuring long-term fixes

expertise in setting up alarming for Dynatrace and Splunk for different applications

o define and fine tune alerts

o integrate Dynatrace alerts in incident management tooling

Understanding of web technologies (HTML, CSS, JavaScript) and frameworks.

Ability to analyse and optimise application code with respect to error handling and alerting

Strong understanding of synthetic monitoring and alarm management.

Experience with ServiceNow or similar IT service management tools.

Problem-solving mindset with a focus on continuous improvement.

Experience in a similar liaison role between application and platform teams.

Knowledge of ITIL practices and principles.

Soft skills:

Excellent communication and collaboration skills.

Ability to work effectively with diverse teams, creating a cooperative environment where ideas and solutions are shared openly.

project management "light skills to follow up on tasks, ensure timely completion and efficiently manage multiple tasks and priorities

Sense of accuracy (in monitoring configuration)

Be able to provide support and training to application teams with varying levels of technical expertise.