IT Engineer

IT Technician

Key Responsibilities

IT Helpdesk & User Support

• Provide daily IT Helpdesk support to end-users across global offices.
• Troubleshoot and resolve hardware, software, and network issues promptly.
• Manage user onboarding and offboarding processes, including laptop provisioning and account setup.
• Maintain comprehensive documentation for IT assets, incident logs, and troubleshooting procedures.

O365 Administration & User Management

• Administer the Microsoft 365 environment, including Exchange Online, Teams, SharePoint, and OneDrive.
• Manage user accounts, licenses, and group policies through Entra ID
• Monitor and maintain email security, MFA configurations, and compliance standards.
• Support Intune for device enrollment, configuration, and compliance enforcement.

End-User Computing

• Configure, deploy, and maintain laptops and desktops (Windows and macOS).
• Ensure compliance with system patching, antivirus, and endpoint protection policies.
• Maintain standard system images and oversee software distribution.

Networking & Infrastructure

• Perform basic administration and troubleshooting of LAN/WAN connectivity and Wi-Fi access.
• Collaborate with network and security teams for issue escalation and resolution.
• Assist in VPN configuration and access management.

Operations & Documentation

• Support IT asset inventory tracking and procurement activities.
• Maintain the Software/Tools Licensing Master Inventory and ensure timely renewals.
• Develop and maintain IT documentation, including system configurations and standard operating procedures (SOPs).
• Contribute to continuous improvement initiatives for IT service delivery processes.

Qualifications

• Bachelor’s degree in

  Computer Science, Information Technology, or a related field

  .
• 3–5years of experience in

  IT Helpdesk support, O365 administration, and end-user computing

  .
• Proven hands-on expertise in:
• Microsoft 365 and Entra ID administration
• Windows 10/11 and macOS troubleshooting
• Intune or similar endpoint management tools
• Basic networking concepts (IP, DNS, DHCP, VPN)
• Strong analytical, problem-solving, and communication skills.
• Customer-focused mindset with the ability to manage multiple priorities effectively.

Preferred Qualifications (Nice to Have)

• Knowledge of endpoint protection solutions (e.g., Microsoft Defender).
• Experience with ITSM tools such as JIRA, ServiceNow.
• Relevant certifications such as:

• ITIL Fundamentals

• Microsoft 365 Fundamentals

• Microsoft Certified: Azure Administrator Associate

Additional information

What We Can Offer You:

• A career with thought leaders who literally wrote the book on Marketplace Best Practices.  
• A career in the fast-paced world of retail eCommerce, digital marketplaces, and platform businesses.   
• A career with first movers who are deploying new business models and strategies worldwide.  
• A career in a flat management structure without a rigid hierarchy and bureaucracy.  
• A career in a culture that rewards creativity and innovation, risk-taking and teamwork. 

Additional Information:

Our Core Values:

McFadyen’s goal is to ensure that our clients are able to maximize the return on their technology investment by providing better service to their clients, partners and internal teams. At McFadyen we truly believe our employees are our most valuable asset. Across our locations in the US, Brazil and India, we offer a world class work culture that enables top notch delivery for some of the world’s most influential companies.  

McFadyen Digital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under federal, state or local law, where applicable.