Walk-in drive details: Interview Schedule Date: 7th June 2025 Time: 9:30 AM - 12:00 PM Location: Office Number 701, 7th Floor, B-1, The Cerebrum IT Park, Vadgaon Sheri, Kalyani Nagar, Pune 411014 Interview Rounds First Round: Communication Test followed by an Aptitude Test Second Round: Technical Test Third Round: Panel Interview followed by an HR Discussion Important Instructions Please bring a copy of your updated CV. Wearing a helmet is mandatory for entry into the premises. Job Responsibilities: Resolve customer questions about eGain Cloud SaaS solutions via phone, chat, and email. Troubleshoot customer problems, working with product engineering. Education/Experience: Bachelors degree in Engineering in a STEM discipline. Our Hiring Process is Easy with eGain: Step 1 Aptitude test, this is a GRE style test (60 minutes or less). Step 2 In-person interview at eGain Pune office.
Fortune 500 clients and government agencies trust eGain AI knowledge solution to improve customer experience and reduce cost of service. Top rated by Gartner, eGain AI Knowledge Hub orchestrates AI and experts to deliver trusted answers to customers, agents, and field staff. We dream big and sweat details. We are diverse, optimistic, and tenacious. We take pride in what we do but we don t take ourselves too seriously. If work is fun for you, talk to us. We will not waste your time. Responsibilities We are looking for a proactive and detail-oriented HR Operations & Recruitment Executive to support our growing HR team. The role involves managing the full recruitment lifecycle from sourcing and screening to onboarding. Responsibilities also include HR operational tasks such as maintaining employee records, managing documentation, and supporting process improvements. The ideal candidate should have strong communication skills, familiarity with HR systems, and a passion for building efficient HR workflows. MBA or PGDBM in Human Resources. 1 to 3 years of experience. Our Hiring Process is Easy with eGain Aptitude section this is a GRE style test (60 minutes or less)
About the company Fortune 500 clients and government agencies trust eGain AI knowledge solution to improve customer experience and reduce cost of service. Top rated by Gartner, eGain AI Knowledge Hub orchestrates AI and experts to deliver trusted answers to customers, agents, and field staff. We dream big and sweat details. We are diverse, optimistic, and tenacious. We take pride in what we do but we don't take ourselves too seriously. If work is fun for you, talk to us. We will not waste your time. Please find the interview details below: Job Responsibilities Build a closed loop test-driven system to automate the quality assurance process, using open source, commercial, and AI-powered capabilities. When necessary, design and develop tools and scripts to improve the system. Education and Experience Bachelors degree in computer science or a related field from a top-tier university. Masters degree preferred. 1 to 6 years of software development experience. Technologies: AWS services Java, Python Selenium Playwright Interview Schedule Date: 5th July 2025 Time: 11:00 AM Location: Office Number 701, 7th Floor, B-1, The Cerebrum IT Park, Vadgaon Sheri, Kalyani Nagar, Pune 411014 Interview Rounds First Round: Communication Test followed by an Aptitude Test In Communication Test, there are three sets of questions, each containing 10 questions. The next set will only be unlocked after successfully completing the previous one. Links to practice for the aptitude test: https://www.aptitude-test.com/ https://www.123test.com/abstract-reasoning-test/ https://www.assessmentday.co.uk/aptitudetests_numerical.htm https://www.verbalreasoningtest.org/ Second Round: Technical Test Third Round: Panel Interview followed by an HR Discussion Important Instructions Please bring a copy of your updated CV. Wearing a helmet is mandatory for entry into the premises. Kindly acknowledge this email to confirm your attendance. We look forward to meeting you and discussing how you can contribute to our team at eGain Communications Pvt Ltd. If you have any questions or need further assistance, feel free to reach out. Next step Email resum to indiahrrecruitment@egain.com with Quality Engineering” as email subject.
Performance Test Engineer Location: Pune, IN Experience: 2 to 5 years About the Company Fortune 500 clients and government agencies trust eGain AI knowledge solution to improve customer experience and reduce cost of service. Top rated by Gartner, eGain AI Knowledge Hub orchestrates AI and experts to deliver trusted answers to customers, agents, and field staff. We dream big and sweat details. We are diverse, optimistic, and tenacious. We take pride in what we do but we dont take ourselves too seriously. If work is fun for you, talk to us. We will not waste your time. Responsibilities Develop, enhance and run JMeter load test scripts Identify performance issues in the application using tools, data and automation Education and Experience Bachelors degree in computer science or a related field 2 to 4 years of performance and load testing experience Technologies JMeter load test tool PowerShell and batch scripting AWS services Our Hiring Process is Easy with eGain Step 1 Aptitude test, this is a GRE style test (60 minutes or less) at Pune office. Step 2 Technical and In-person interview at eGain Pune office. Next step Email resum to indiahrrecruitment@egain.com Performance Test Engineer” as email subject.
Fortune 500 clients and government agencies trust eGain AI knowledge solution to improve customer experience and reduce cost of service. Top rated by Gartner, eGain AI Knowledge Hub orchestrates AI and experts to deliver trusted answers to customers, agents, and field staff. We dream big and sweat details. We are diverse, optimistic, and tenacious. We take pride in what we do but we don’t take ourselves too seriously. If work is fun for you, talk to us. We will not waste your time. Responsibilities We are looking for a proactive and detail-oriented HR Operations & Recruitment Executive to support our growing HR team. The role involves managing the full recruitment lifecycle—from sourcing and screening to onboarding. Responsibilities also include HR operational tasks such as maintaining employee records, managing documentation, and supporting process improvements. The ideal candidate should have strong communication skills, familiarity with HR systems, and a passion for building efficient HR workflows. Education and Experience MBA or PGDBM in Human Resources. 1 to 3 years of experience. Our Hiring Process is “Easy with eGain” Step 1 Written test Aptitude section – this is a GRE style test (60 minutes or less) Step 2 Panel interview (in-person at eGain Pune office) Next step Email your resumé to indiahrrecruitment@egain.com with the position title “Executive, HR” in the email subject.
Fortune 500 clients and government agencies trust eGain AI knowledge solution to improve customer experience and reduce cost of service. Top rated by Gartner, eGain AI Knowledge Hub orchestrates AI and experts to deliver trusted answers to customers, agents, and field staff. We dream big and sweat details. We are diverse, optimistic, and tenacious. We take pride in what we do but we don’t take ourselves too seriously. If work is fun for you, talk to us. We will not waste your time. Responsibilities Maintain the current IT environment (servers, desktops, networks, and devices) Execute IT change programs, virtualizing IT infrastructure with modern service options Education and Experience 2 to 4 years of relevant experience in IT field. Our Hiring Process is “Easy with eGain” Step 1 Written test Aptitude section – this is a GRE style test (60 minutes or less) Functional section – this is a take-home programming test Step 2 Panel interview (in-person at eGain Pune office) Next step Email your resumé to indiahrrecruitment@egain.com with the position title “IT Engineer” in the email subject.
Fortune 500 clients and government agencies trust eGain AI knowledge solution to improve customer experience and reduce cost of service. Top rated by Gartner, eGain AI Knowledge Hub orchestrates AI and experts to deliver trusted answers to customers, agents, and field staff. We dream big and sweat details. We are diverse, optimistic, and tenacious. We take pride in what we do but we don’t take ourselves too seriously. If work is fun for you, talk to us. We will not waste your time. Responsibilities Develop, enhance and run JMeter load test scripts Identify performance issues in the application using tools, data and automation Education and Experience Bachelor’s degree in computer science or a related field 2 to 4 years of performance and load testing experienc Technologies JMeter load test tool PowerShell and batch scripting AWS services Our Hiring Process is “Easy with eGain” Step 1 Written test Aptitude section – this is a GRE style test (60 minutes or less) Step 2 Panel interview – In-person interview at eGain Pune office. Next step Email your resumé to indiahrrecruitment@egain.com with the position title “Performance Test Engineer” in the email subject.
Fortune 500 clients and government agencies trust eGain AI knowledge solution to improve customer experience and reduce cost of service. Top rated by Gartner, eGain AI Knowledge Hub orchestrates AI and experts to deliver trusted answers to customers, agents, and field staff. We dream big and sweat details. We are diverse, optimistic, and tenacious. We take pride in what we do but we don’t take ourselves too seriously. If work is fun for you, talk to us. We will not waste your time. Responsibilities Build a closed loop test-driven system to automate the quality assurance process, using open source, commercial, and AI-powered capabilities. When necessary, design and develop tools and scripts to improve the system. Education and Experience Bachelor’s degree in computer science or a related field from a top-tier university. Master’s degree preferred. 3 to 6 years of software development experience. Technologies AWS services Java, Python Selenium Playwright Our Hiring Process is “Easy with eGain” Step 1 Written test (takes 120 minutes) Aptitude section – this is a GRE style test (60 minutes or less) Functional section Step 2 Panel interview (in-person at eGain Pune office) Next step Email your resumé to indiahrrecruitment@egain.com with the position title “Senior Engineer, QE” in the email subject.