Oracle Service Cloud Professional

Job Description

Number of Openings 5 ECMS ID in sourcing stage 521110 521114 521117 521120 521524 Assignment Duration 30-Jun-2025 Total Yrs. of Experience 8-10 Years Relevant Yrs. of experience 8 years Detailed JD (Roles and Responsibilities) Skills: Extensive experience with Oracle Service Cloud implementation, customization, and support. Strong proficiency in PHP, .NET, JavaScript. Good hands on experience with OSvC BUI as well as Agent Desktop Experience in developing Custom Scripts, Custom Processes (Event Handlers), workflows, business rules, and integrations with OSvC. Expertise in using REST APIs for integration with external systems Understanding of email configurations and mailbox management in OSvC. Familiarity with JavaScript, HTML and CSS used in OSvC Customer Portal Strong problem-solving skills, with the ability to troubleshoot complex issues. Familiarity with Oracle Service Cloud modules such as Knowledge Advanced, Guided Assist, and case routing. Strong communication skills and ability to work effectively with cross-functional teams. Preferred: Certifications in Oracle Service Cloud or related technologies. Experience with additional Oracle Service Cloud modules or integrations. Knowledge of Agile development methodologies. Mandatory skills Extensive experience with Oracle Service Cloud implementation, customization, and support. Strong proficiency in PHP, .NET, JavaScript. Good hands on experience with OSvC BUI as well as Agent Desktop Experience in developing Custom Scripts, Custom Processes (Event Handlers), workflows, business rules, and integrations with OSvC. Expertise in using REST APIs for integration with external systems Understanding of email configurations and mailbox management in OSvC. Familiarity with JavaScript, HTML and CSS used in OSvC Customer Portal Strong problem-solving skills, with the ability to troubleshoot complex issues. Familiarity with Oracle Service Cloud modules such as Knowledge Advanced, Guided Assist, and case routing. Strong communication skills and ability to work effectively with cross-functional teams. Desired/ Secondary skills Preferred: Certifications in Oracle Service Cloud or related technologies. Experience with additional Oracle Service Cloud modules or integrations. Knowledge of Agile development methodologies. Domain Oracle Service Cloud Proposed Vendor Rate from ECMS ID (Visible to the user/ requestor) 7391 INR/Day Delivery Anchor for tracking the sourcing statistics, technical evaluation, interviews and feedback etc. Ratheesh Rathinavel Work Location given in ECMS ID BANGALORE Is it complete WFO or Hybrid model (specify the days) Hybrid BG Check (Post or Pre onboarding) Post Is there any working in shifts from standard Daylight (to avoid confusions post onboarding) YES/ NO No