IT Engineer

You will be part of our dynamic Cloud Engineering team, contributing to the effective management and optimization of Tryzens' IT estate. In this role, you will serve as a Subject Matter Expert for Tryzens Device Management , overseeing the setup of devices for all users in region, that Tryzens central device policies are consistently applied globally and to provide desktop/laptop support.

Role & responsibilities

Responsibilities:

• Design, deploy, manage, and maintain desktop computing environments, optimizing for functionality, security, and user satisfaction.
• Lead end-user compute management by providing technical support, patch management, backup and recovery operations, and maintaining IT standards and compliance.
• Configure, deploy, and manage Microsoft Intune and other MDM (Mobile Device Management) solutions for enterprise and mobile endpoints to enforce security and compliance.
• Oversee Microsoft product environments including Windows OS, Microsoft 365, Azure Active Directory, and related endpoint management tools.
• Setup and configuration of LINUX desktops and support, maintenance.
• Administer and monitor network connectivity and endpoint security, and support network troubleshooting as required.
• Provide Tier 2/3 support for user incidents, device onboarding, escalated endpoint management issues, and day-to-day operations.
• Automate desktop and endpoint tasks using scripting and relevant automation tools (e.g., PowerShell).
• Document configurations, standard operating procedures, and system changes while maintaining detailed logs.
• Co-ordinate investigations with our partners to provide support for VPN configuration issues and troubleshooting for remote users.
• Handle Desktop lifecycle management, including Asset inventory as per compliance requirements.

Preferred candidate profile

Requirements

• Minimum 4 years of IT experience, including at least 1 year managing Microsoft Intune/MDM environments and desktop management.
• Hands-on expertise with Microsoft Intune, SCCM, Azure AD, Windows OS patch management, LINUX based OS and endpoint security tools.
• Strong background in configuring, maintaining, and troubleshooting endpoints including desktops, laptops, and mobile devices.
• Familiarity with network troubleshooting and configuration for end-user connectivity.

Key Skills and Qualifications

• Bachelors degree in Computer Science, Information Technology, or related field or equivalent.
• Analytical, problem-solving, and communication skills for user support and escalations.

Desirable Certifications (Optional)

• Microsoft Certified: Endpoint Administrator Associate.
• Microsoft Certified: Security, Compliance, and Identity Fundamentals.
• Certifications related to ITIL, networking, or relevant platforms (e.g., CompTIA Network+)

Soft Skills

• Team-oriented mindset and ability to collaborate with IT, security, and business stakeholders.
• Effective verbal and written communication for documentation and end-user support.

This role is critical for maintaining a secure, optimized, and efficient endpoint computing environment, directly impacting overall IT security and user productivity.

Immediate joiners preferred