IT Delivery Manager

As an IT Delivery Manager at EY's Offshore Delivery Center (ODC), your role is crucial in orchestrating and overseeing the IT setup, operation, and management of ODCs to ensure efficient technology operations and high standards of security, quality, and service delivery. You will lead consulting, design, and delivery of ODC IT infrastructure, drive best practices for data security and integrity, and collaborate with various departments to deliver business value through niche and complex ODC projects. Key Responsibilities: - Manage the IT lifecycle of ODCs from presales conversations to decommissioning - Coordinate with cross-functional teams for seamless project execution and ODC operations - Monitor ODC performance, address issues, and manage incident, problem, change, and release processes - Communicate with clients, ensure quality standards, and manage IT resources and vendors - Implement security measures, ensure compliance with SLAs, and develop project plans and budgets - Oversee service optimization, automation, standardization, and best practices implementation - Manage financial aspects, track budgets, and lead audit and compliance activities - Implement monitoring tools, respond to operational incidents, and ensure system performance and capacity management - Generate and present regular reports on operational performance and manage third-party relationships Skills and Attributes Required: - Deep understanding of SLAs, governance, compliance, and stakeholder management - Project management expertise, governance, compliance knowledge, and risk management skills - Strong analytical, communication, and problem-solving skills - Ability to adapt to changing environments and manage stakeholder expectations effectively Required Technical Skills: - Proficiency in IT Service Management (ITSM) frameworks like ITIL - Strong understanding of IT infrastructure, software development, networking, and delivery methodologies - Prior experience in ODC setup/operation and knowledge of IT Networking, Cloud, and VPN solutions Qualifications: - Bachelor's degree in Computer Science, Information Technology, or related field - ITIL Intermediate certification Experience: - Minimum 15 years of experience in IT Infrastructure Operations and Management, preferably with experience in setting up ODCs At EY, you will be rewarded with a competitive remuneration package and comprehensive Total Rewards benefits. You will have the opportunity for career development, flexible working arrangements, and a supportive environment to grow and enhance your skills. Join EY in building a better working world by shaping the future with confidence and creating new value for clients, people, society, and the planet through advanced technology and diverse service offerings across multiple sectors and regions.,