IT Customer Service Representative

Job Description

Project Role : IT Customer Service Representative Project Role Description : Manage delivery for IT production systems and services. Drive incident, issue and outage management, investigation and restoration. Must have skills : Microsoft Windows Desktop Management Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : Diploma BE in computer technologyShould be completed 15 years full time education Summary :As an Application Tech Support Practitioner, you will be responsible for providing technical support to clients and ensuring the smooth functioning of systems and applications. Your typical day will involve troubleshooting client issues, providing solutions, and maintaining client satisfaction. Roles & Responsibilities: Provide technical support to clients, troubleshoot issues, and provide solutions. Maintain client satisfaction by ensuring the smooth functioning of systems and applications. Interpret and design resolutions based on deep product knowledge. Communicate effectively with clients to accurately define and resolve issues. Collaborate with cross-functional teams to ensure timely resolution of client issues. Professional & Technical Skills: Must To Have Skills:Proficiency in Microsoft Windows Desktop Management. Good To Have Skills:Experience in Customer Service Operations. Strong understanding of system and application troubleshooting. Excellent communication and interpersonal skills. Ability to work collaboratively in a team environment. Additional Information: The candidate should have 0-2 years of experience in Microsoft Windows Desktop Management. This position is based at our Mumbai office. Qualifications Diploma BE in computer technologyShould be completed 15 years full time education