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IT Customer Service Representative

IT Customer Service Representative

Accenture

3 - 8 years

5 - 10 Lacs

Bengaluru

Posted:1 month ago| Platform:

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Skills Required

production systems customer service sme lean manufacturing production planning six sigma quality control production kaizen tpm quality systems jit production planning control quality assurance manufacturing inventory management cycle time reduction

Work Mode

Work from Office

Job Type

Full Time

Job Description

Project Role : IT Customer Service Representative Project Role Description : Manage delivery for IT production systems and services. Drive incident, issue and outage management, investigation and restoration. Must have skills : Microsoft 365 Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an IT Customer Service Representative, you will be responsible for managing the delivery of IT production systems and services. Your typical day will involve driving incident, issue, and outage management, as well as investigation and restoration. You will play a crucial role in ensuring the smooth operation of IT systems and providing excellent customer service. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Manage the delivery of IT production systems and services. Drive incident, issue, and outage management. Investigate and restore IT-related issues. Provide excellent customer service. Collaborate with team members to find solutions to work-related problems. Professional & Technical Skills: Must To Have Skills:Proficiency in Microsoft 365. Strong understanding of IT production systems and services. Experience in incident, issue, and outage management. Knowledge of IT investigation and restoration processes. Familiarity with customer service best practices. Additional Information: The candidate should have a minimum of 3 years of experience in Microsoft 365. This position is based in Bengaluru. A 15 years full-time education is required. Qualifications 15 years full time education

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www.accenture.com

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Dublin

600,000+ Employees

36723 Jobs

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Julie Sweet

Chairman & Chief Executive Officer
KC Choi

Global Lead for Technology & Chief Operating Officer
David Rowland

Executive Chairman
Irene O'Neill

Chief Financial Officer

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