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Accenture in India
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IT Customer Service Representative

IT Customer Service Representative

Accenture in India

0 - 3 years

0 Lacs

hyderabad telangana

Posted:1 day ago| Platform: Shine logo

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Skills Required

critical incident management

Work Mode

On-site

Job Type

Full Time

Job Description

As an IT Customer Service Representative, you will manage the delivery of IT production systems and services. Your typical day will involve driving incident, issue, and outage management, as well as conducting investigations and facilitating restoration efforts to ensure seamless operations and customer satisfaction. You will engage with various stakeholders to address concerns and provide timely solutions, contributing to the overall efficiency of IT services. Expected to build knowledge and support the team, participate in Problem Solving discussions, assist in documenting incidents and resolutions to enhance team knowledge, and collaborate with cross-functional teams to ensure effective communication during incident management. Must To Have Skills include proficiency in Critical Incident Management. Good To Have Skills consist of experience with IT service management tools. Strong analytical skills are essential to assess incidents and identify root causes, along with the ability to communicate effectively with technical and non-technical stakeholders. Familiarity with ITIL framework and best practices in incident management is valuable. The candidate should have a minimum of 0-2 years of experience in Critical Incident Management. This position is based in Hyderabad and requires 15 years of full-time education.,

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IT Customer Service Representative