IT Customer Service Representative

Job Description

Project Role : IT Customer Service Representative Project Role Description : Manage delivery for IT production systems and services. Drive incident, issue and outage management, investigation and restoration. Must have skills : Enterprise Network Operations Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an IT Customer Service Representative, you will be responsible for managing the delivery of IT production systems and services. Your typical day will involve driving incident, issue, and outage management, as well as investigation and restoration. You will play a crucial role in ensuring the smooth operation of IT services and resolving any technical issues that may arise. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Manage the delivery of IT production systems and services. Drive incident, issue, and outage management. Investigate and restore IT-related issues. Ensure the smooth operation of IT services. Resolve technical issues that may arise. Provide active participation and contribution in team discussions. Contribute to providing solutions to work-related problems. Professional & Technical Skills: Must To Have Skills:Proficiency in Enterprise Network Operations. Strong understanding of IT production systems and services. Experience in incident, issue, and outage management. Knowledge of investigation and restoration techniques. Familiarity with IT service operations and delivery. Good To Have Skills:Experience with ITIL framework. Experience with IT service management tools. Knowledge of network security and protocols. Additional Information: The candidate should have a minimum of 3 years of experience in Enterprise Network Operations. This position is based in Noida. A 15 years full-time education is required. Qualifications 15 years full time education