IT Consulting

Key Responsibilities:

• Successfully plan execute monitor control and close all technical tasks related to configuration and implementation of all aspects of the ServiceNow platform
• Perform development and configuration of a variety of areas including but not limited to Incident Service Catalog Problem Change Knowledge Asset Management Configuration Management CMDB Reporting Agent Workspace and Employee Center
• Create configure and write advanced scripting in Business Rules Script Includes REST API UI Policies Client Scripts ACL s Notifications UI Pages UI Macros and SLAs OLAs
• Integrations knowledge using REST SOAP
• Hands on Experience on Service Portal
• Hands on Experience on Performance Analytics
• Have knowledge on workflow build or modify workflows and or Flow Designer based on the requirements
• Provide technical support assistance to diagnose and resolve issues and troubleshoot complex how to questions
• Define complex application development administration and programming standards
• Works collaboratively with peers to coordinate the overall delivery of technology solutions to the business groups
• Support and create any necessary project documentation that relates to evidencing our requirements
• Documenting our processes and procedures and supporting the creation of solution and operations documents
• Experience in implementation of ServiceNow HAMPro SAMPro Discovery Integration Hub is an added advantage
• You will explore the alternatives to the recommended solutions based on research that includes literature surveys information available in public domains vendor evaluation information etc
• and build POCs
• You will create requirement specifications from the business needs define the to be processes and detailed functional designs based on requirements
• You will support configuring solution requirements on the products understand if any issues diagnose the root cause of such issues seek clarifications and then identify and shortlist solution alternatives
• You will also contribute to unit level and organizational initiatives with an objective of providing high quality value adding solutions to customers
• If you think you fit right in to help our clients navigate their next in their digital transformation journey this is the place for you

Technical Requirements:

• Primary skills Technology Infra ToolAdministration ITSM ServiceNow Technology Infra ToolAdministration ITSM ServiceNow CSM Technology Infra ToolAdministration ITSM ServiceNow HRSD Technology Infra ToolAdministration ITSM ServiceNow ITAM Technology Infra ToolAdministration ITSM ServiceNow ITBM Technology Infra ToolAdministration ITSM ServiceNow ITOM

Additional Responsibilities:

• 3 to 5 years of experience as ServiceNow Developer implementation role
• Good knowledge of ServiceNow and ITIL
• Understanding Scrum Methodology
• Strong engagement communication and facilitation skills
• ServiceNow Certified System Administration

Preferred Skills: