26 Olas Jobs

As an Operational Manager at Cerence Inc., you will be responsible for overseeing various operational and team leadership responsibilities to ensure the smooth functioning of the team. Here is a breakdown of your job description: Role Overview: In your capacity as an Operational Manager, you will be expected to handle a range of operational and team leadership responsibilities to support the team and meet customer expectations. Key Responsibilities: - Coordinate major incidents, including providing out of hours support. - Manage knowledge articles, ensuring they are up to date. - Ensure internal and external customer expectations are met. - Oversee problem management activities and report re...

Responsibilities : Successfully plan, execute, monitor, control, and close all technical tasks related to configuration and implementation of all aspects of the ServiceNow platform. Perform development and configuration of a variety of areas including, but not limited to Incident, Service Catalog, Problem, Change, Knowledge, Asset Management, Configuration Management (CMDB), Reporting, Agent Workspace and Employee Center. Create/configure and write advanced scripting in Business Rules, Script Includes, REST API, UI Policies, Client Scripts, ACL's, Notifications, UI Pages, UI Macros, and SLAs/OLAs. Integrations knowledge using REST, SOAP Hands-on Experience on Service Portal Hands-on Experien...

Key Responsibilities: Successfully plan execute monitor control and close all technical tasks related to configuration and implementation of all aspects of the ServiceNow platform Perform development and configuration of a variety of areas including but not limited to Incident Service Catalog Problem Change Knowledge Asset Management Configuration Management CMDB Reporting Agent Workspace and Employee Center Create configure and write advanced scripting in Business Rules Script Includes REST API UI Policies Client Scripts ACL s Notifications UI Pages UI Macros and SLAs OLAs Integrations knowledge using REST SOAP Hands on Experience on Service Portal Hands on Experience on Performance Analyti...

The role is focused on managing and resolving complex technical issues for catastrophe modelling software and analytics tools. Key responsibilities include SQL Server and Windows Server administration, software installation, maintenance, and global infrastructure support across the US, UK, and India. It requires proactive collaboration with business units, IT teams, and vendors to optimize system efficiency and reliability. A strong focus is placed on incident resolution, root cause analysis (RCA), change management, and strict adherence to ITIL processes to ensure seamless service delivery and user satisfaction. Key Responsibilities Resolve complex technical issues for catastrophe modeling ...

Role : Service Level Analyst Experience : 8-12 years Notice Period : 15 days or less Location : All LTIM locations JD: Negotiate and manage Service Level Agreements (SLAs) and facilitate teams to meet targets Ensuring that all SLAs, Operational Level Agreements (OLAs) and Underpinning Contracts (UC) are appropriate for the agreed service level targets Provide monthly SLA performance reports (Critical Service Levels, Key Measurements and Critical Deliverables) Provide input for SLA changes and modifications, participate in negotiating changes to service levels Develop and coordinate SLAs with internal and external customers Collect subjective customer satisfaction feedback to determine if SLA...

Job Description Remaining Positions: 1 Details: DESCRIPTION______________________________________________ The Technical Service Coordinator is responsible for coordinating and managing HCI technical service delivery to clients. This involves working closely with technical teams to ensure that service delivery meets the agreed-upon standards, and that any issues are addressed promptly. Job Responsibilities Coordinating service delivery: This involves working closely with technical teams to ensure that service delivery is coordinated and efficient. The technical service coordinator is responsible for ensuring that services are delivered in a timely and effective manner. Managing customer relat...

As an operational leader at Cerence Inc., your responsibilities will include coordinating major incidents, managing knowledge for the team, ensuring customer expectations are consistently met, overseeing problem management activities, onboarding new processes, and validating daily tickets and supporting documentation. You will also be involved in team leadership by conducting new hire interviews, mentoring incident managers, monitoring team performance, and supporting the Operations Centre Manager with shift administration for the Pune team. To excel in this role, you should possess a strong skillset in producing policies, procedures, reports, and metrics, along with at least 7 years of prov...

Key Responsibilities: Successfully plan execute monitor control and close all technical tasks related to configuration and implementation of all aspects of the ServiceNow platform Perform development and configuration of a variety of areas including but not limited to Incident Service Catalog Problem Change Knowledge Asset Management Configuration Management CMDB Reporting Agent Workspace and Employee Center Create configure and write advanced scripting in Business Rules Script Includes REST API UI Policies Client Scripts ACL s Notifications UI Pages UI Macros and SLAs OLAs Integrations knowledge using REST SOAP Hands on Experience on Service Portal Hands on Experience on Performance Analyti...

Key Responsibilities: Successfully plan execute monitor control and close all technical tasks related to configuration and implementation of all aspects of the ServiceNow platform Perform development and configuration of a variety of areas including but not limited to Incident Service Catalog Problem Change Knowledge Asset Management Configuration Management CMDB Reporting Agent Workspace and Employee Center Create configure and write advanced scripting in Business Rules Script Includes REST API UI Policies Client Scripts ACL s Notifications UI Pages UI Macros and SLAs OLAs Integrations knowledge using REST SOAP Hands on Experience on Service Portal Hands on Experience on Performance Analyti...

Key Responsibilities: Successfully plan execute monitor control and close all technical tasks related to configuration and implementation of all aspects of the ServiceNow platform Perform development and configuration of a variety of areas including but not limited to Incident Service Catalog Problem Change Knowledge Asset Management Configuration Management CMDB Reporting Agent Workspace and Employee Center Create configure and write advanced scripting in Business Rules Script Includes REST API UI Policies Client Scripts ACL s Notifications UI Pages UI Macros and SLAs OLAs Integrations knowledge using REST SOAP Hands on Experience on Service Portal Hands on Experience on Performance Analyti...

Your key responsibilities Acquisition Assist Head RM in executing successful micro-events for acquisition of new clients. Acquire new accounts from group companies / family of existing customers. Acquire new accounts from referrals from existing customers Relationship Building / Deepening / Cross Sell Ensure consistent growth of the Savings portfolio. Work closely with the Head RM to establish synergies for maximum penetration of Investment & Insurance sales to new customers along with deepening into the book i.e. AUM. Build a robust momentum with regard to the third party distribution (insurance, auto loans, and mortgages) and fee income to scale up the client portfolio growth, in line with...

Your key responsibilities Acquisition Assist Head RM in executing successful micro-events for acquisition of new clients. Acquire new accounts from group companies / family of existing customers. Acquire new accounts from referrals from existing customers Relationship Building / Deepening / Cross Sell Ensure consistent growth of the Savings portfolio. Work closely with the Head RM to establish synergies for maximum penetration of Investment & Insurance sales to new customers along with deepening into the book i.e. AUM. Build a robust momentum with regard to the third party distribution (insurance, auto loans, and mortgages) and fee income to scale up the client portfolio growth, in line with...

The Know Your Client (KYC) Analyst focuses on client onboarding (COB) and exceptions in line with regulatory standards and jurisdictions. The KYC Analyst provides regular communication to senior bank stakeholders on changes in KYC, Anti Money Laundering (AML) and Anti Financial Crime (AFC) areas and ensures any changes required are implemented with minimum disruptions. The KYC Analyst also assists the banks clients, managing all KYC and account opening requirements with appropriate governance and controls. They operate in an environment of strict adherence to Standard Operating procedures (SOPs) and Operation Level Agreements (OLAs) to achieve accurate and timely account opening to help exec...

The Know Your Client (KYC) Analyst focuses on client onboarding (COB) and exceptions in line with regulatory standards and jurisdictions. The KYC Analyst provides regular communication to senior bank stakeholders on changes in KYC, Anti Money Laundering (AML) and Anti Financial Crime (AFC) areas and ensures any changes required are implemented with minimum disruptions. The KYC Analyst also assists the banks clients, managing all KYC and account opening requirements with appropriate governance and controls. They operate in an environment of strict adherence to Standard Operating procedures (SOPs) and Operation Level Agreements (OLAs) to achieve accurate and timely account opening to help exec...

Lending Operations in Bangalore is responsible in managing Lifecycle events on Syndicated Loan Deals, which provides Middle Office and Back Office support to Corporate and Investment banking divisions of the bank. The team is also involved in various aspects of recording and maintaining all Middle and Operational Roles of Loan Life Cycle includes trade support, trade documentation, trade settlements, cash reconciliation, Drawdown, Re-pricing, Payment. Team works closely with stakeholders in the Finance, Credit and technology divisions for multiple business lines such as Distressed Product Group (DPG), Commercial Real Estate (CRE) Global Credit Trading (GCT), Credit Solutions Group (CSG), and...

You will be joining the Anti-Financial Crime (AFC) Technology team and will work as part of a multi-skilled agile squad, specializing in understanding, enhancing and expanding the datasets required in Transaction Monitoring to identify Money Laundering or Terrorism Financing. You will have the opportunity to work on challenging problems, analyze large complex datasets and develop a deep understanding of the Transaction Monitoring functions and dataflows. As a key member of our team, you will play a crucial role in ensuring the integrity, accuracy, and completeness of the data required to run our transaction monitoring systems. Your expertise in data analysis, management, and technology will ...

The Know Your Client (KYC) Analyst focuses on client onboarding (COB) and exceptions in line with regulatory standards and jurisdictions. The KYC Analyst provides regular communication to senior bank stakeholders on changes in KYC, Anti Money Laundering (AML) and Anti Financial Crime (AFC) areas and ensures any changes required are implemented with minimum disruptions. The KYC Analyst also assists the banks clients, managing all KYC and account opening requirements with appropriate governance and controls. They operate in an environment of strict adherence to Standard Operating procedures (SOPs) and Operation Level Agreements (OLAs) to achieve accurate and timely account opening to help exec...

Job Title: Know Your Client (KYC) Analyst, NCT Location: Bangalore, India The Know Your Client (KYC) Analyst focuses on client onboarding (COB) and exceptions in line with regulatory standards and jurisdictions. The KYC Analyst provides regular communication to senior bank stakeholders on changes in KYC, Anti Money Laundering (AML) and Anti Financial Crime (AFC) areas and ensures any changes required are implemented with minimum disruptions. The KYC Analyst also assists the banks clients, managing all KYC and account opening requirements with appropriate governance and controls. They operate in an environment of strict adherence to Standard Operating procedures (SOPs) and Operation Level Agr...

Operations provides support for all of Deutsche Banks businesses to enable them to deliver transactions and processes to clients. Our people work in established global financial centers such as London, New York, Frankfurt and Singapore, as well as specialist development and service centers in locations including Bucharest, Moscow, Pune, Dublin and Cary. We process payments in excess of a trillion euros across the banks platforms, support thousands of trading desks and enable millions of banking transactions, share trades and emails every day A dynamic and diverse division, our objective is to make sure that all our services are executed in a timely and professional manner, that risk is minim...

Position Specific Responsibilities and Accountabilities Understanding of the end to end KYC process and data across multiple client types - Listed and Regulated, small/medium/ large private and public companies as well as more complex structures such as; SPVs, Co-operatives, Foundations and Funds, Governments, Joint Ventures, etc. Provide SME guidance on interpretation and application of banks internal KYC policies and global regulations related to tax and money laundering. Liaise with key internal stakeholders across the bank - Anti Financial Crime (AFC), Compliance, Business, Onshore counterparts and Technology. Ownership and resolution of issues raised by Audit, Quality Assurance and Risk...

Branch Banking is the liability business for Deutsche Bank present in 17 locations across India . This carters to a wide variety of population through its distinct channels like Personal banking, Private Banking and Business Banking. The primary objective is to enhance the value of the savings account portfolio through cross-sell, leading to increase in fee income, to add to that ensure acquisition of new clientele. Your key responsibilities Acquisition Assist Head RM in executing successful micro-events for acquisition of new clients. Acquire new accounts from group companies / family of existing customers. Acquire new accounts from referrals from existing customers Relationship Building / ...

The eCommerce Client Services (eCS) business offers global support for our clients to execute trades across various Electronic Trading Platforms. Asset classes supported include Foreign Exchange, Listed Derivatives, Fixed Income and Money Markets.Business hubs supported include London, New York, Frankfurt, Tokyo, Singapore and Sydney and is supported by dedicated operational teams across the globe. Your key responsibilities To ensure processes are performed as per defined Key Operating Processes. To escalates unusual activity (high or low volumes new client activity, slow systems, delayed approvals). Work with internal stake holders (Sales and Traders) and ensure the client trading profile i...

Operations provides support for all of Deutsche Banks businesses to enable them to deliver transactions and processes to clients. Our people work in established global financial centers such as London, New York, Frankfurt and Singapore, as well as specialist development and service centers in locations including Bucharest, Moscow, Pune, Dublin and Cary. We process payments in excess of a trillion euros across the banks platforms, support thousands of trading desks and enable millions of banking transactions, share trades and emails every day A dynamic and diverse division, our objective is to make sure that all our services are executed in a timely and professional manner, that risk is minim...

Role- Service desk Job Description- Independently managing and directing the daily activities of Service Desk operations. Staff planning on floor to manage volumes/forecasts. This includes schedule adherence, work force management (Break management), shift management and rotation of staff etc. on floor. Helping/driving initiatives for standardization of processes and reducing escalations and queries on floor. Ensuring delivery of Service Desk services to levels of performance detailed in SLAs and/or OLAs. Supervising, planning, and managing functions concerned to Service Desk operations Reporting/communicating Service Desk performance, issues, successes, and opportunities to the Leadership T...

The Know Your Client (KYC) Analyst focuses on client onboarding (COB) and exceptions in line with regulatory standards and jurisdictions. The KYC Analyst provides regular communication to senior bank stakeholders on changes in KYC, Anti Money Laundering (AML) and Anti Financial Crime (AFC) areas and ensures any changes required are implemented with minimum disruptions. The KYC Analyst also assists the banks clients, managing all KYC and account opening requirements with appropriate governance and controls. They operate in an environment of strict adherence to Standard Operating procedures (SOPs) and Operation Level Agreements (OLAs) to achieve accurate and timely account opening to help exec...