6 Sampro Jobs

As a ServiceNow ITAM Developer at Coforge, you will be responsible for analyzing business requirements, designing, developing, and implementing solutions on the ServiceNow platform. You will collaborate with cross-functional teams to ensure the successful delivery of ServiceNow applications and modules, meeting the needs of the organization. Working closely with business analysts and stakeholders, you will understand business requirements and translate them into technical specifications. Your role will involve designing and developing ServiceNow applications and modules while ensuring adherence to best practices and industry standards. You will customize and configure workflows, forms, fields, scripts, business rules, UI policies, and other ServiceNow components. With proven experience in ServiceNow development focusing on IT Asset Management, you will have in-depth knowledge of ITAM concepts including asset discovery, procurement, software license management, and lifecycle management. You will develop and configure ServiceNow modules related to IT Asset Management such as Asset, Configuration, Contract, and Procurement Management. In addition, you will configure and maintain ServiceNow Discovery and Software Asset Management (SAM) modules to ensure accurate asset information and license compliance. Integrating ServiceNow ITAM solutions with other IT systems such as Configuration Management Databases (CMDBs), help desk systems, and procurement systems will be part of your responsibilities. Staying current with industry trends, ServiceNow updates, and ITAM best practices will enable you to continuously optimize asset management capabilities. You will integrate ServiceNow with other systems and applications as required, and develop and maintain integrations using web services, APIs, and other integration technologies. Collaborating with cross-functional teams including system administrators, business analysts, and quality assurance teams, you will deliver high-quality solutions. Gathering feedback from stakeholders and making necessary adjustments to meet evolving business needs will be crucial. You will conduct unit testing and participate in quality assurance activities to ensure the reliability and functionality of developed solutions. Creating and maintaining technical documentation including design specifications, user guides, and test plans is essential. Providing ongoing support and maintenance for ServiceNow applications, troubleshooting, and resolving issues promptly, as well as training end-users and support teams on new features and functionality, are integral parts of your role. To qualify for this position, you should hold a Bachelor's degree in Computer Science, Information Technology, or a related field. Proven experience as a ServiceNow Developer with expertise in ServiceNow platform configurations and customizations is required. A strong understanding of ITSM and business process automation concepts, proficiency in JavaScript, HTML, CSS, and other web technologies, as well as experience with ServiceNow integrations and web services, are essential. Possessing ServiceNow certification(s) would be a plus. If you are passionate about ServiceNow development and IT Asset Management, and possess the required skills and experience, we welcome you to join our team at Coforge as a ServiceNow ITAM Developer in Greater Noida.,

Job Description Experience and Skills: Having experience with SAMPro, ServiceNow, and asset management software Experience in Analysis, Requirements Gathering, customization of various ServiceNow modules as per client requirements including but not limited to ServiceNow SAM Pro & HAM, Discovery, Incident Management, Service Catalog, Problem Management, Incident Management, Knowledge Management, HRSD, etc. Analysis/Configuring of Software Asset Management (SAM Pro) Analysis/Configuring Hardware Asset Management (HAM) Experience with SAM processes and frameworks, including Procurement, ServiceNow Discovery, provisioning, maintenance, and retirement Strong knowledge of ServiceNow platform, including IT Asset Management, CMDB, Discovery, Procurement, and other relevant modules Experience with Scrum/Agile methodology Configuring Human Resources Service Delivery (HRSD) Experience in migrating changes across various system landscapes via Update Sets Development of Custom Reports Good understanding of data loading principles Experience with troubleshooting and resolution of problems within ServiceNow Key Responsibilities: Manage the entire lifecycle of IT assets, including procurement, deployment, maintenance, and disposal Ensure accurate asset tracking and data management in ServiceNow, from initial request to retirement Manage software licenses, entitlements, and compliance to ensure proper usage and reduce financial risk Optimize software license usage, track renewals, and minimize unnecessary expenditures Perform software audits and ensure compliance with vendor agreements Track hardware assets (laptops, servers, network equipment) and ensure accurate records in the ServiceNow platform Coordinate asset procurement, inventory management, and disposal processes Ensure compliance with hardware policies, including warranty and end-of-life management Integrate SAM Pro and HAM Pro modules with other ServiceNow platforms (such as ITSM, ITOM) to provide seamless asset tracking and reporting Automate asset management processes where possible, improving efficiency and accuracy Stay up-to-date with the latest trends and updates related to SAM Pro, HAM Pro, and asset management tools Certifications: Should be certified in any of the following: CIS ITOM CIS Discovery CIS Service Mapping CIS Event Management CIS Cloud Provisioning and Governance Must have certificates excluding the ones above are: CSA CAD Important Note: ServiceNow wants to onboard only certified resources.

The IT Software Asset Management Sr 1. is responsible for handling the day-to-day platform operations of RSMs SAMPro framework. This role involves creating integrations, quality assurance reviews and configuring SAMPro features. The position requires effective communication and collaboration with other analysts, developers and IT stakeholders of the framework. In addition to these responsibilities, the Software Asset Management Sr. will provide related support to other (hardware, cloud) Asset Management staff within ServiceNow. Creates integrations, with a focus on SaaS tools for both IT & LOB software. This includes pre-built integrations and customized APIs. Actively seeks process improvement opportunities with a focus on automation for the SAM and VM teams. Frequently partners within and outside IT for solutions and implements/drives change to accelerate SAMPro adoption firmwide. Completes quality assurance reviews of SAMPro, HAM and other ServiceNow-related stories. May act as an IT Vendor Manager for the purposes of the ServiceNow relationship. Similarly, may require working on behalf of the firm with other 3rd party vendors when working on integrations. Acts as a developer for moderate HAM or ITAM workloads, as appropriate. Other duties as assigned EDUCATION/CERTIFICATIONS (MUST NOTE REQUIRED OR PREFERRED) Bachelors Degree in Information Technology or related business concentration preferred ServiceNow CSA certification preferred; additional developer certifications will be considered, including: Certified Application Developer Certified Implementation Specialist (CIS) in SAM ITAM or similar discipline certification preferred Equivalent experience will be considered TECHNICAL/SOFT SKILLS (MUST NOTE REQUIRED OR PREFERRED) Good understanding of software licensing and compliance required Excellent Microsoft Office skills required Ability to work independently and as part of a team required High degree of professionalism required Demonstrated excellent interpersonal and communication skills required EXPERIENCE (MUST NOTE REQUIRED OR PREFERRED) 6-8 years of experience with SAMPro required. Experience with QA is preferred. IT Asset Management or IT Procurement experience is helpful. Any experience with ITAM or HAM in additional to SAM is preferred. Related experience is preferrable in a large-scale technology environment required LEADERSHIP SKILLS (MUST NOTE REQUIRED OR PREFERRED) Self-starter capability required Ability to build partnerships outside of tactical team required ServiceNow acumen required empowering you to balance lifes demands, while also maintaining your ability to serve clients.

Key Skills: ServiceNow, SAMPro, HAMPro, CMDB, Service Portal, Integrations, ITSM, Incident Management, Problem Management, Change Management. Roles & Responsibilities: Administer and configure ServiceNow, focusing on SAMPro, HAMPro, and CMDB modules. Manage SAMPro Maturation, ensuring efficient management and usage of the application. Oversee the SAMPro Workspace for streamlined operations and enhanced user experience. Implement and configure HAMPro to optimize hardware asset management. Develop and maintain integrations between ServiceNow and other enterprise applications. Work with Service Portal for efficient user interface and experience in ITSM. Provide expertise in incident, problem, and change management processes using ServiceNow. Troubleshoot and resolve issues in the ServiceNow environment. Experience Requirement: 5-10 years of experience as a ServiceNow Administrator or ITSM Senior Developer. Hands-on experience with SAMPro, HAMPro, and CMDB modules in ServiceNow. Strong background in implementing integrations and managing Service Portal. Experience with SAMPro Maturation and Workspace management. Education: Any Graduation.

Key Responsibilities: Successfully plan execute monitor control and close all technical tasks related to configuration and implementation of all aspects of the ServiceNow platform Perform development and configuration of a variety of areas including but not limited to Incident Service Catalog Problem Change Knowledge Asset Management Configuration Management CMDB Reporting Agent Workspace and Employee Center Create configure and write advanced scripting in Business Rules Script Includes REST API UI Policies Client Scripts ACL s Notifications UI Pages UI Macros and SLAs OLAs Integrations knowledge using REST SOAP Hands on Experience on Service Portal Hands on Experience on Performance Analytics Have knowledge on workflow build or modify workflows and or Flow Designer based on the requirements Provide technical support assistance to diagnose and resolve issues and troubleshoot complex how to questions Define complex application development administration and programming standards Works collaboratively with peers to coordinate the overall delivery of technology solutions to the business groups Support and create any necessary project documentation that relates to evidencing our requirements Documenting our processes and procedures and supporting the creation of solution and operations documents Experience in implementation of ServiceNow HAMPro SAMPro Discovery Integration Hub is an added advantage You will explore the alternatives to the recommended solutions based on research that includes literature surveys information available in public domains vendor evaluation information etc and build POCs You will create requirement specifications from the business needs define the to be processes and detailed functional designs based on requirements You will support configuring solution requirements on the products understand if any issues diagnose the root cause of such issues seek clarifications and then identify and shortlist solution alternatives You will also contribute to unit level and organizational initiatives with an objective of providing high quality value adding solutions to customers If you think you fit right in to help our clients navigate their next in their digital transformation journey this is the place for you Technical Requirements: Primary skills Technology Infra ToolAdministration ITSM ServiceNow Technology Infra ToolAdministration ITSM ServiceNow CSM Technology Infra ToolAdministration ITSM ServiceNow HRSD Technology Infra ToolAdministration ITSM ServiceNow ITAM Technology Infra ToolAdministration ITSM ServiceNow ITBM Technology Infra ToolAdministration ITSM ServiceNow ITOM Additional Responsibilities: 3 to 5 years of experience as ServiceNow Developer implementation role Good knowledge of ServiceNow and ITIL Understanding Scrum Methodology Strong engagement communication and facilitation skills ServiceNow Certified System Administration Preferred Skills: Technology->Infra_ToolAdministration-ITSM->ServiceNow,Technology->Infra_ToolAdministration-ITSM->ServiceNow-CSM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-HRSD,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITAM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITBM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITOM

Responsibilities : Develop, implement, and maintain software asset management processes and procedures using the ServiceNow platform. Manage software license entitlements, usage, and compliance. Conduct software asset inventory assessments and reconcile inventory with license entitlements. Monitor software usage and ensure compliance with software license agreements. Collaborate with IT teams to identify opportunities for cost optimization and risk mitigation. Provide guidance and support to stakeholders on software asset management best practices. Generate reports and dashboards to track software asset status and compliance. Stay up to date with industry trends and best practices in software asset management and ServiceNow platform capabilities. Qualifications : Bachelor's degree in Computer Science, Information Systems, or related field. Certification in ServiceNow SAM or relevant ServiceNow certifications preferred. years of experience in IT asset management, with a focus on software asset management. Proficiency in the ServiceNow platform, particularly in SAM Pro module. Strong understanding of software licensing models and compliance requirements. Excellent analytical and problem-solving skills. Ability to work independently and collaboratively in a fast-paced environment. Excellent communication and interpersonal skills.