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NTT DATA
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IT Compliance - L2

IT Compliance - L2

NTT DATA

2 - 6 years

0 Lacs

delhi

Posted:2 days ago| Platform: Shine logo

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Skills Required

managed services ticketing tools servicenow planning skills communication skills adaptability security infrastructure active listening clientfocused positive outlook

Work Mode

On-site

Job Type

Full Time

Job Description

As a Security Managed Services Engineer (L2) at NTT DATA, your main responsibility will be to ensure the operational functionality of our clients" security infrastructures and systems. You will proactively monitor, identify, investigate, and resolve technical incidents and problems to restore services efficiently. Your primary goal is to handle client requests or tickets with technical expertise within the agreed service level agreement (SLA). You will be actively managing work queues, performing operational tasks, and updating tickets with resolution actions. By promptly logging incidents and providing second-level support, you will communicate effectively with other teams and clients to extend support as necessary. Your role will also involve executing changes responsibly, identifying risks, creating mitigation plans, and ensuring all changes receive proper approvals. Collaboration is essential in this role as you will closely work with automation teams to enhance efforts and automate routine tasks for seamless handovers during shift changes. Your analytical skills will play a vital role in auditing incident and request tickets for quality, suggesting improvements, and contributing to trend analysis reports to identify automation opportunities. As the initial contact for client escalations, you will assist L1 Security Engineers with triage and troubleshooting, as well as support project work when required. Your involvement in the change management process will guarantee thorough documentation, effective planning and execution of maintenance activities, and adherence to standard procedures. To excel in this role, you should have experience in managed services related to security infrastructure, familiarity with ticketing tools (preferably ServiceNow), and proficiency in active listening techniques such as paraphrasing and probing for further information. Strong planning skills, effective communication across different cultures, adaptability, client-focused mindset, positive outlook, ability to work well under pressure, willingness to work longer hours when necessary, and a Bachelor's degree or equivalent qualification in IT/Computing or relevant work experience are also essential. NTT DATA is a trusted global innovator of business and technology services, serving 75% of the Fortune Global 100. Committed to helping clients innovate, optimize, and transform for long-term success, NTT DATA invests over $3.6 billion annually in R&D. As a Global Top Employer, NTT DATA has diverse experts in over 50 countries and a robust partner ecosystem. Their services encompass business and technology consulting, data and artificial intelligence, industry solutions, as well as application development, implementation, and management. NTT DATA is a leading provider of digital and AI infrastructure worldwide, part of the NTT Group, and headquartered in Tokyo. NTT DATA is an Equal Opportunity Employer.,

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IT Compliance - L2