IT Business Partner for Commercial (Sales & Marketing)

You will be working as an IT Business Partner - Commercial Ops at Alkem Laboratories Limited, an Indian multinational pharmaceutical company headquartered in Mumbai. Your role will involve acting as a strategic technology enabler for the Sales & Marketing teams, ensuring that IT solutions enhance field force productivity, customer engagement, and data-driven decision-making while strictly complying with pharma industry regulations. **Role Overview:** As the IT Business Partner - Commercial Ops at Alkem, your primary responsibility will be to align IT solutions with the business goals of the Sales, Marketing, and Commercial Excellence teams. You will play a crucial role in developing and implementing a CRM and sales automation roadmap to improve field force effectiveness and physician engagement. Additionally, you will be accountable for ensuring full compliance with Indian and global pharma regulations. **Key Responsibilities:** - Act as the primary IT liaison for Sales, Marketing, and Commercial Excellence teams - Develop and implement a CRM and sales automation roadmap - Ensure compliance with Indian and global pharma regulations - Lead CRM implementation, enhancement, and integration with other enterprise applications - Drive sales force automation solutions to enhance productivity and real-time reporting - Implement AI/ML-based analytics for sales forecasting and personalized customer engagement - Enhance medical representative effectiveness through mobile-first solutions for call planning and performance analytics - Collaborate with internal teams and manage external vendors for timely and cost-effective CRM implementations **Qualifications Required:** - Masters degree in Computer Science, Information Technology, or Business Management - 10+ years of experience in IT leadership roles within the pharma or chemical manufacturing industry - Deep expertise in CRM solutions such as Salesforce - Strong knowledge of sales force automation, digital marketing, AI-driven analytics, and HCP engagement - Comprehensive understanding of pharma industry regulations and compliance requirements - Strong stakeholder management and project leadership skills This role at Alkem Laboratories Limited offers you the opportunity to play a pivotal role in driving IT initiatives that will enhance the performance and effectiveness of the Sales & Marketing teams while ensuring compliance with regulatory standards.,