IT Analyst - Lab Ops

Hybrid Must be able to work from the office 4 days per week

Lab Management

• Help discover all the Lab environments in our remote offices, data centers, and cloud environments

• Work with the Lab Owners to gather requirements for every lab

• Work with the Lab Owners to help design labs based on their requirements utilizing preapproved Lab designs

• Work with the Lab Owners, ITS, and GIS to setup the labs

• Work with GIS to install security software and resolve security issues

• Register and document all labs

• Keep an up-to-date inventory of all the devices in every lab

• Assume a System Admin role for host servers, servers, and computers in the labs

• Work with ITS and Lab Owners on firewall requests and network issues

• Work with various teams for any lab related projects

• Work with various teams for any lab related issues

• Support lab operations across hybrid environments, including on-premise and cloud-based infrastructure

• Ensure compliance with security and operational standards across all lab environments

• Other duties as needed

Facilities Projects

• Work with the Facilities team to manage our Lab environments in reference to :

• Office closures

• New offices

• Migrations to new offices or data centers

• Migrations to new Lab rooms

• M&A (mergers and acquisitions)

Projects

• Act as a Project Manager or Lead for select lab initiatives, including tracking project timelines, coordinating with cross-functional teams, and leading status calls

• Independently drive lab-related projects from concept to completion, demonstrating strong self-management and ownership

• Work with the Facilities, Lab Owners, Networking, Security, and Contractors on Lab related projects , which can include :

• Project Planning

• Meetings

• Requirements

• Design

• Migrations

• Testing

• Registration and Documentation

Training

• Complete a set amount of training every year focused on Lab Operations skills or requirements

Requirements

• Troubleshooting skills

• Ability to understand and learn new applications and systems

• Ability to work well with a team

• Ability to work well with customers

• A customer support background is preferred

• Strong organizational and project management skills

• Ability to manage multiple priorities in a dynamic lab environment

• Comfortable working in hybrid cloud environments (Azure, VMware, etc.)

Preferred Experience

• System Administrator

• Azure Administrator

• VMware Administrator

• Windows Administrator

• Linux Administrator

• VMware Administrator

• Experience managing hybrid cloud infrastructure

• Networking

• Firewalls

• Office

• Visio

• Putty

• PowerShell

Preferred Certifications

• Microsoft Azure Fundamentals

• VMware VCTA/VCP

• ITIL 4 Foundation

Optional Certifications

• Cisco CCNA/CCNP

• Fortinet Certified Professional Network Security

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