IT Analyst - Lab Ops

Job Title:

Job Location: Vikhroli west -

Lab Management

• Help discover all the Lab environments in our remote offices, data centers, and cloud environments
• Work with the Lab Owners to gather requirements for every lab
• Work with the Lab Owners to help design labs based on their requirements utilizing preapproved Lab designs
• Work with the Lab Owners, ITS, and GIS to setup the labs
• Work with GIS to install security software and resolve security issues
• Register and document all labs
• Keep an up-to-date inventory of all the devices in every lab
• Assume a System Admin role for host servers, servers, and computers in the labs
• Work with ITS and Lab Owners on firewall requests and network issues
• Work with various teams for any lab related projects
• Work with various teams for any lab related issues
• Support lab operations across hybrid environments, including on-premise and cloud-based infrastructure
• Ensure compliance with security and operational standards across all lab environments
• Other duties as needed

Facilities Projects

• Work with the Facilities team to manage our Lab environments in reference to:
• Office closures
• New offices
• Migrations to new offices or data centers
• Migrations to new Lab rooms
• M&A (mergers and acquisitions)

Projects

• Act as a Project Manager or Lead for select lab initiatives, including tracking project timelines, coordinating with cross-functional teams, and leading status calls
• Independently drive lab-related projects from concept to completion, demonstrating strong self-management and ownership
• Work with the Facilities, Lab Owners, Networking, Security, and Contractors on Lab related projects, which can include:
• Project Planning
• Meetings
• Requirements
• Design
• Migrations
• Testing
• Registration and Documentation

Training

• Complete a set amount of training every year focused on Lab Operations skills or requirements

Requirements

• Troubleshooting skills
• Ability to understand and learn new applications and systems
• Ability to work well with a team
• Ability to work well with customers
• A customer support background is preferred
• Strong organizational and project management skills
• Ability to manage multiple priorities in a dynamic lab environment
• Comfortable working in hybrid cloud environments (Azure, VMware, etc.)

Preferred Experience

• System Administrator
• Azure Administrator
• VMware Administrator
• Windows Administrator
• Linux Administrator
• VMware Administrator
• Experience managing hybrid cloud infrastructure
• Networking
• Firewalls
• Office
• Visio
• Putty
• PowerShell

Preferred Certifications

• Microsoft Azure Fundamentals
• VMware VCTA/VCP
• ITIL 4 Foundation

Optional Certifications

• Cisco CCNA/CCNP
• Fortinet Certified Professional Network Security