IT Administrator

As the IT Administrator at our growth-oriented mid-sized enterprise, you will be responsible for leading, managing, and supporting all technology initiatives to ensure business continuity across critical IT systems. Your role will involve overseeing various aspects such as business process automation, ERP/CRM systems, AI integration, user lifecycle support, and infrastructure. It is essential for you to align digital innovation with business needs through stakeholder collaboration, vendor coordination, and sustainable technology deployment. Your key responsibilities will include: Strategic Technology Implementation: - Implement and manage Material Resource Planning (MRP) systems to enhance inventory management and procurement planning. - Develop a digital knowledge management system for SOPs, policy documents, and best practices. - Identify, implement, and integrate third-party solutions for utility and workforce analytics. - Lead SAP Business One activities and ensure alignment with evolving business processes. - Deploy AI agents and ChatGPT Enterprise for support and workflow automation. - Design and deploy Robotic Process Automation (RPA) bots and monitor their performance. - Implement and customize Zoho CRM for sales, marketing, and service workflows. - Develop secure API integrations with financial institutions for real-time transaction visibility. Operational Support & System Administration: - Maintain day-to-day operations of IT systems and infrastructure. - Coordinate with vendors and ISPs to ensure uninterrupted services. - Provide end-user support and manage open cases effectively. - Conduct preventive maintenance, security audits, and backups. - Support SAP operations, user training, and optimization. - Assist with data management and testing support. Required Qualifications and Experience: - Bachelors degree in IT, Computer Science, or related discipline; professional certifications preferred. - Minimum 5+ years of professional experience in enterprise IT and system administration. - Hands-on experience with SAP Business One, Zoho CRM, IT infrastructure management, API integrations, and cybersecurity practices. - Strong track record in vendor and project management, user training development, and team collaboration. Personal Attributes: - Proactive with a passion for digital transformation and operational excellence. - Ability to bridge technical and business needs, driving cross-functional collaboration. - High standards of integrity regarding data privacy and security. - Demonstrated ability to handle multiple projects and deadlines effectively. Reporting Structure: Reports To: Managing Director Supervises: Functional Analysts, Support Staff, External Consultants & Service Providers Key Success Metrics: - 99.9% uptime of IT systems and networks. - On-time delivery and adoption of all new IT solutions and projects. - High end-user satisfaction and support response performance. - Compliance with data security, licensing, and digital infrastructure health. - Gains in productivity, insights, and operational efficiency via automation & intelligence tools.,