IT Administration Executive

About the Role

hands-on, dependable, and highly adaptable IT Administrator

backbone of our IT operations

Key Responsibilities

IT Infrastructure & Systems Management

• Manage laptops, desktops (Windows, Mac, Linux), printers, and peripherals for all employees.
  
• Set up and maintain employee workstations, accounts, email systems (G Suite/MS365), VPNs, and network drives.
  
• Ensure smooth onboarding and offboarding (system access, equipment handover, backups).
  

Cloud, SaaS & Licensing

• Manage user access, security groups, and licensing across SaaS tools (G Suite, Office 365, Zoom, Slack, Notion, etc.).
  
• Support internal cloud services (basic AWS/Azure admin tasks, IAM roles, billing alerts, backups).
  

Security & Compliance

• Implement and enforce security policies (password hygiene, 2FA, firewalls, antivirus, encryption).
  
• Ensure regular OS and software patching, backups, and endpoint monitoring.
  
• Perform asset audits and maintain documentation for compliance readiness (ISO/SOC2 preferred).
  

Network & Server Maintenance

• Oversee office network (LAN, Wi-Fi, routers, switches) and troubleshoot connectivity issues.
  
• Work with ISPs or vendors on escalations and uptime monitoring.
  
• Manage file servers, internal tools (if any), and conduct regular system health checks.
  

IT Support & Troubleshooting

• Serve as L1/L2 support for all hardware/software issues and escalate to vendors if required.
  
• Handle ticketing, prioritize incidents, and ensure quick response to minimize downtime.
  
• Train employees on IT hygiene, policies, and basic troubleshooting.

Procurement & Vendor Coordination

• Handle IT procurement (laptops, peripherals, software licenses, accessories).
  
• Maintain IT inventory, AMC contracts, and warranties.
  

Required Qualifications

• 3–5 years of experience in IT Administration or System Administration roles.
  
• Strong hands-on experience with Windows/Mac/Linux OS administration.
  
• Familiarity with cloud platforms (G Suite, Office365, basic AWS/Azure/IAM admin).
  
• Solid understanding of IT security practices, backups, and patching.
  
• Experience managing office networks and troubleshooting network issues.
  
• Good documentation and inventory tracking habits.
  

Preferred (Nice to Have)

• Knowledge of scripting (PowerShell, Bash) for automation.
  
• Basic exposure to DevOps tools or CI/CD pipelines (as support admin).
  
• Experience with IT compliance (ISO27001, SOC2, GDPR) or audits.
  
• Prior experience in a

  startup or small-team environment

  managing IT independently.

Ideal Candidate Traits

• Proactive:

  Doesn’t wait for instructions—foresees needs and addresses issues early.

• Accountable:

  Owns the role and handles all incoming tasks with confidence.

• Multi-tasker:

  Can juggle support tickets, network issues, and onboarding setups simultaneously.

• Detail-oriented:

  Keeps systems clean, documented, and secure without needing micromanagement.