Position: QA Engineer Experience: 2 to 5 Years Location: Bangalore (Work from office) Type: Permanent Company Overview: Cross Identity (www.crossidentity.com ) is a leading provider of Identity and Access Management (IAM) solutions for small, medium, and mid-market organizations. Our solution empowers organizations to manage user access and authorization across all their systems, applications, and devices while maintaining the highest standards of security and compliance. We are dedicated to helping our customers achieve their digital transformation goals, and our innovative solutions have earned us a reputation as a trusted brand in the IAM space. Job Description: The QA Manager with 2 to 5 years of experience to lead our QA team and collaborate closely with the development team for an enterprise-grade IAM product. The ideal candidate should have strong technical knowledge, excellent leadership skills, and a solid understanding of authentication, security protocols, and product quality lifecycle. Responsibilities: Design and execute manual test cases for functional, regression, and integration testing across web and API applications Develop and maintain automation scripts using Java + Selenium WebDriver in a Cucumber BDD framework with the Page Object Model (POM) Plan and perform performance testing using tools such as JMeter or LoadRunner; analyze results and suggest optimizations Collaborate with development and product teams to understand requirements and ensure comprehensive test coverage Integrate automated tests and performance checks with Azure DevOps pipelines for CI/CD Track and log defects and participate in triage and root cause analysis Document test steps, results, and contribute to QA knowledge base Required Skills: 2 to 5 years experience in software QA, including both manual and automation testing Strong hands-on experience in Java, Selenium WebDriver, Cucumber (BDD), and POM design Solid knowledge of performance testing tools (JMeter/LoadRunner or equivalent) Experience integrating automated tests with Azure DevOps pipelines Familiarity with test management systems (JIRA, Azure Test Plans, etc.) Good communication, analytical, and team skills Added Advantage: Exposure to security testing fundamentals (e.g., use of OWASP ZAP/Burp Suite) Knowledge of API automation (Postman/REST Assured)
Location: Bangalore, India Experience: 2 to 3 years Designation: Business IT Support Engineer Role Overview We are looking for a proactive and adaptable Business IT Support Engineer with 2 to 3 years of experience to support our growing business and sales teams. This role is ideal for someone who understands both technical IT support and the practical needs of business users. The candidate should have a willingness to learn new technologies, particularly around AI, and be able to share this knowledge across teams in a clear and effective manner. Key Responsibilities IT Support & Tools Management Provide day-to-day IT support to business, sales, and other internal teams. Assist in the procurement, installation, and configuration of IT tools and software. Monitor and troubleshoot internet connectivity, bandwidth allocation, and usage. Set up and maintain conference room technology, including TVs, projectors, and audio/video equipment. Ensure smooth integration and functioning of collaboration platforms (Teams, Office365, Note-taking tools, etc.). Business Enablement Understand the IT needs of various teams (sales, marketing, operations, product) and provide suitable solutions. Act as a bridge between business requirements and IT solutions/tools. Train and support teams on effective use of IT tools to improve productivity. AI Exposure & Knowledge Sharing Gain exposure to AI-driven tools and technologies relevant to business operations. Assist in piloting and deploying AI solutions within business workflows. Conduct knowledge-sharing sessions or quick training workshops for teams to leverage AI tools effectively. Communication & Coordination Collaborate with external vendors and service providers for IT tools, internet, and hardware support. Log, track, and resolve support requests in a timely manner. Document IT processes, FAQs, and common troubleshooting steps for internal use. Communicate technical solutions in simple, clear language to non-technical stakeholders. Skills & Qualifications Education: Bachelors degree in Computer Science, IT, or a related field (or equivalent practical experience). Experience: 2–3 years in IT support or business IT services. Strong troubleshooting skills in hardware, software, and networking. Experience in handling conference room setups (AV systems, TV, projectors). Good knowledge of internet bandwidth management and basic network troubleshooting. Exposure to AI tools or a strong willingness to learn and apply them in business contexts. Excellent verbal and written communication skills. Ability to multitask and prioritize in a fast-paced business environment. Collaborative and customer-service-oriented mindset. What We Offer Opportunity to work closely with business, sales, and leadership teams. Hands-on exposure to the latest AI and IT tools for business productivity. A dynamic, learning-focused environment with opportunities for career growth. Chance to contribute directly to the efficiency and success of business teams.
DevOps Engineer - Version Control & Vendor Coordination Position Overview We are seeking a skilled DevOps Engineer to manage our version control infrastructure and act as the primary liaison with our outsourced DevOps managed services vendor. This role combines hands-on version control management using Azure DevOps with strategic coordination of broader DevOps operations. The ideal candidate will ensure seamless source code management, enforce best practices, and bridge the gap between our internal development teams and external DevOps service providers. Key Responsibilities Version Control Management (Primary Focus) Design, implement, and maintain version control systems with primary expertise in Azure DevOps , including Azure Repos and related services Develop and enforce comprehensive branching, merging, and tagging strategies aligned with organizational release cycles (GitFlow, trunk-based development, or hybrid approaches) Establish and manage repository governance frameworks including access controls, permission models, and security policies Automate repository workflows, pre-commit hooks, and code quality gates to improve developer productivity Monitor repository health, analyze commit patterns, resolve merge conflicts, and perform periodic codebase cleanup and optimization Maintain repository documentation including branching models, naming conventions, and migration guides Implement and manage monorepo or multi-repo strategies based on application architecture needs Ensure code traceability and audit compliance across all environments CI/CD Integration & Automation Integrate version control systems with CI/CD pipelines to enable automated builds, tests, and deployments Configure Azure Pipelines and related automation tools to trigger on repository events Set up automated testing frameworks that execute on code commits and pull requests Implement deployment gates and approval workflows tied to version control milestones Manage artifact versioning and package management in alignment with source control Vendor Coordination & DevOps Liaison Act as the primary point of contact for the outsourced DevOps managed services vendor Coordinate deployment schedules, infrastructure changes, and release activities with the vendor Translate business requirements into technical specifications for vendor implementation Monitor vendor SLAs and escalate issues as needed to ensure service quality Facilitate knowledge transfer sessions between internal teams and external vendors Review and validate vendor-implemented solutions for compliance with organizational standards Participate in vendor review meetings and contribute to continuous improvement initiatives Collaboration & Enablement Provide training, workshops, and documentation on version control best practices for development and QA teams Establish code review processes and pull request standards to maintain code quality Champion DevOps culture and collaboration practices across cross-functional teams Mentor junior developers on Git workflows, conflict resolution, and repository hygiene Create self-service documentation and runbooks for common version control operations Monitoring & Troubleshooting Ensure high availability and performance of version control systems Troubleshoot repository-related issues including access problems, sync failures, and performance bottlenecks Implement monitoring and alerting for repository health metrics Perform root cause analysis for version control incidents and implement preventive measures Manage repository migrations, upgrades, and disaster recovery procedures Required Qualifications Technical Skills Expert-level proficiency in Azure DevOps including Azure Repos, Azure Pipelines, Boards, and Artifacts Strong command of Git and Git-based workflows (GitFlow, trunk-based development, GitHub Flow) Hands-on experience with repository hosting platforms such as Azure Repos, GitHub, GitLab, or Bitbucket Deep understanding of semantic versioning, release management, and change management processes Proficiency in scripting languages (PowerShell, Bash, Python) for automation Experience with Infrastructure as Code (IaC) tools and version control for infrastructure (Terraform, ARM templates, Bicep) Solid understanding of CI/CD concepts and tools (Azure Pipelines, Jenkins, GitHub Actions) Knowledge of branching strategies for microservices and distributed systems Familiarity with container registries and artifact management (Azure Container Registry, Artifactory, Nexus) Professional Experience 3-5 years of experience in DevOps, version control management, or related roles Proven track record of managing enterprise-level version control systems Experience coordinating with external vendors or managed service providers Background in supporting Agile/Scrum development environments Experience with repository migrations and large-scale codebase management Soft Skills Strong communication skills with ability to explain technical concepts to non-technical stakeholders Excellent vendor management and coordination capabilities Problem-solving mindset with attention to detail Ability to work independently and manage multiple priorities Collaborative approach with cross-functional teams Proactive attitude toward process improvement and automation Preferred Qualifications Microsoft Azure certifications (Azure DevOps Engineer Expert, Azure Administrator, Azure Solutions Architect) Experience with other version control systems (SVN, Perforce, Mercurial) and migration expertise Knowledge of compliance frameworks (SOC 2, ISO 27001, GDPR) as they relate to code management Understanding of security scanning tools and integration with version control (SonarQube, Snyk, WhiteSource) Experience with Agile project management tools and integration with Azure Boards Background in software development or release management Familiarity with multi-cloud or hybrid cloud environments Success Metrics Repository uptime and availability (target: 99.9%) Reduction in merge conflicts and resolution time Developer satisfaction scores with version control processes Successful coordination and timely delivery of vendor-managed deployments Adoption rate of established branching and code review practices Time-to-deployment improvements through automation Compliance with security and governance policies
About Cross Identity Cross Identity is a leading provider of Identity and Access Management (IAM) solutions, helping enterprises secure digital identities and ensure compliance with global and industry-specific cybersecurity regulations. Our platform is trusted by organizations across BFSI, manufacturing, healthcare, and other regulated sectors. Title: Security Integration Engineer Key Responsibilities Research and analyze enterprise security applications to understand their APIs, authentication mechanisms, and integration capabilities. Propose integration scopes and design integration architecture aligned with product strategy and customer requirements. Develop and implement product-level integrations with security applications within the NimbleNOVA IAM platform. Build and maintain APIs, connectors, and integration modules using industry-standard protocols and patterns. Contribute to activities across the integration lifecycle, including analysis, design, coding, testing, deployment, and support. Create comprehensive technical documentation, integration guides, and API references for internal and external use. Collaborate with product, engineering, and security teams to deliver quality integration solutions. Follow company processes, coding standards, and security best practices. Stay current with IAM industry trends, security standards, and emerging integration technologies. Participate in knowledge-sharing sessions and provide technical guidance on integration capabilities. Technical Skillset Strong understanding of Java programming language. Good knowledge of RESTful API design, development, and integration patterns. Familiarity with IAM protocols including OAuth 2.0, SAML 2.0, OpenID Connect (OIDC), and SCIM. Understanding of authentication and authorization mechanisms such as JWT, API keys, and bearer tokens. Basic knowledge of LDAP and Active Directory integration concepts. Experience with API testing tools like Postman, cURL, or similar tools. Understanding of data formats such as JSON, XML, and YAML for API communication. Exposure to version control systems and collaborative development workflows. Awareness of secure coding practices, data encryption, and security compliance standards. Familiarity with cloud platforms (AWS, Azure, or GCP) and their IAM services. Knowledge of databases (SQL or NoSQL) and ability to work with data mapping and transformation. Strong analytical and problem-solving skills with attention to integration quality and debugging. Ability to research and learn new security applications and technologies independently. Experience Minimum 3+ years of experience in software development, API integration, or related technical roles.
Customer Success Assurance Manager Location: Bangalore, India (On-site with limited hybrid flexibility) Exp: 6 -10Years Reporting To: Service Delivery Head Team Size: 15+ Customer Success & Support Specialists Scope: Global Customer Base, Priority on Indian Enterprise Accounts About Cross Identity Cross Identity is a global leader in Identity & Access Management (IAM) and identity-first cybersecurity , headquartered in Bengaluru, India. Rebranded in 2023 (founded in 2000 under the name Ilantus ), the company delivers advanced security solutions centered around Converged Identity & Access Management and contextual access control powered by deep intelligence. Cross Identity's flagship platformbuilt as a converged IAM SaaSintegrates authentication (MFA), identity & access lifecycles, access reviews, justintime provisioning, privileged identity governance and Cloud Infrastructure Entitlement Management. It also emphasizes Identity Risk Posture and the threat detection and response system. More than ONE million identities are actively managed across enterprises globally, including leading financial institutions like HDFC Bank, Paytm Bank, Credit Access Grameen and SBI Life Insurance. Cross Identity is recognized for delivering: Enterprise-grade identity security tailored for mid-market and large clients Rapid deployment and simplified operations , enabling deployment in days rather than months with minimal team overhead Compliance-ready tooling , such as automated audit trails and access reviews to align with evolving regulations like India's DPDPA The Role: Purpose & Impact As our Customer Success Assurance Manager (CSAM) , you’ll shape the strategic backbone of Customer Success and be the central force behind delivering an outstanding support experience . You’ll coordinate cross-functional resolution teams, drive transparent customer communication, own escalations end-to-end and help minimize business impact. Beyond incident command, you’ll: Monitor and improve Customer Health Scores Drive data-backed success planning and reporting Act as a trusted advisor to strategic customers Champion internal and external continuous improvement initiatives Influence upsell/expansion —without direct sales quota This is a mission-critical leadership role with high visibility and global scope. What You’ll Own: Core Responsibilities Conduct proactive health-check cadence calls and success planning workshops Analyze and present usage analytics insights to customers Lead P1/P2 escalation and incident management workflows end-to-end Engage with both technical and executive stakeholders to manage expectations Develop and maintain Playbooks , SOPs, and “Run-Books” for repeatable excellence Establish Voice of Customer (VoC) feedback loops and provide product improvement inputs Manage Post-Incident RCA and PIR programs to drive root-cause prevention Oversee onboarding for new enterprise customers and ensure successful adoption Deliver training and enablement to both internal teams and customers Coordinate internally across Product, Engineering, DevOps, and Sales for aligned outcomes Foster a culture of documentation and knowledge-sharing across the Success organization Key Processes You’ll Lead Incident escalation workflow and severity matrix optimization Implementation and iteration of the Customer Health Score model and alerts Standardized Post-Incident Review (PIR) / RCA framework Prioritization of continuous improvement backlog from support and CS insights End-to-end management of the Voice-of-Customer program Structured forecasting cadence for renewals and expansions Strategic Initiatives You’ll Champion Rollout of real-time incident and health dashboards (Power BI / Tableau) Churn prediction and risk detection using customer telemetry Playbook automation and self-service knowledge base improvements Your Experience & Expertise 5+ years in Customer Success / Technical Support, with 2+ years managing teams Solid knowledge of IT Infrastructure, SaaS Support Models , and Cybersecurity (IAM familiarity a big plus) Proven track record managing high-pressure escalations and executive communications Able to derive insights from usage data; basic SQL skills for ad-hoc analytics Comfortable with frameworks like ITIL v4 or Incident Command Systems Confident communicator - can engage execs, facilitate workshops , and lead post-mortems You’ll Thrive Here If You Are... A servant leader who advocates fiercely for customers Data-driven , decisive, and passionate about systems/process improvement Calm under pressure and naturally collaborative during crisis moments An effective influencer and trusted “Voice of the Customer” to internal teams Compensation & Growth Path 28–32LPA (including 20% variable , linked to KPIs like CSAT, NRR, MTTR) High-visibility pathway to Director — Customer Success Assurance within 2–3 years Work Model & Flexibility Bangalore-based role; core working hours aligned to IST Flexibility for global customer engagement across time zones Travel 25% for key executive meetings and business reviews Application & Screening Process HR Screening Functional Panel Interview (Live P1 Case Study) Executive Presentation to CTO & VP CS (30-60-90 Day Plan) Reference Checks and Offer Required Submissions: Updated rsum Sample Incident RCA Document Link to dashboard or report you’ve built (sanitized if needed)
Job Title: Head of Delivery Services/Customer Support Location: Bangalore Position Type: Full-Time Experience Required: 10 to 12 years in Delivery/Customer Support with at least 5 years in a leadership role Department: Delivery Services (Customer Support) Company Overview: Cross Identity (www.crossidentity.com ) is a leading provider of Identity and Access Management (IAM) solutions for small, medium, and mid-market organizations. Our solution empowers organizations to manage user access and authorization across all their systems, applications, and devices while maintaining the highest standards of security and compliance. We are dedicated to helping our customers achieve their digital transformation goals, and our innovative solutions have earned us a reputation as a trusted brand in the IAM space. A career in Cyber Security, especially in IAM ensures guaranteed growth as demand for professionals, including in business development and sales. Cross Identity has a massive growth plan with exciting career opportunities. You will have the exciting opportunity to help drive the growth and shape the future of an emerging technology in Cyber Securitys Identity Access Management space. About the Role: We are looking for an accomplished and visionary leader to join our team as the Head of Delivery Services (Implementation & Support) . This role is critical to driving the successful implementation and support of Cross Identity (CI) , our Converged Identity and Access Management (IAM) solution, across a global customer base. The ideal candidate will have extensive experience in managing large-scale IAM solution deployments, leading cross-functional teams, and fostering strong customer relationships. This role requires exceptional leadership, strategic thinking, and a customer-centric approach to ensure the seamless delivery of IAM solutions and outstanding post-sales support. Key Responsibilities: Strategic Leadership: Define and execute the global delivery strategy for Cross Identity IAM solutions, ensuring alignment with the company's vision and goals. Lead and manage the entire post-sales lifecycle, including implementation, support, and customer success functions. Build and nurture a high-performing delivery organization, fostering a culture of excellence, accountability, and continuous improvement. Global Project & Delivery Management: Oversee the successful execution of multiple IAM projects worldwide, ensuring timely, high-quality, and cost-effective delivery. Forecast potential project risks, resource constraints, and time overruns, proactively escalating issues to key stakeholders as needed. Provide transparent, data-driven reporting on project status, risks, and performance metrics to executive leadership. Customer Success & Relationship Management: Serve as the primary advocate for key customers, ensuring their needs are met throughout the implementation and support lifecycle. Drive customer satisfaction through proactive engagement, timely issue resolution, and continuous value delivery. Establish strong, long-term relationships with customers, enhancing customer retention and growth opportunities. Team Development & Knowledge Management: Mentor and guide project managers, technical leads, and support teams to achieve operational excellence. Prepare and maintain a robust knowledge base, including best practices, lessons learned, tools, and templates to support project teams. Operational Excellence: Design and implement customer satisfaction measurement processes, using feedback to drive service improvements. Identify process improvement opportunities and implement solutions to enhance efficiency, productivity, and service quality. Collaborate with cross-functional teams, including product management, engineering, and sales, to ensure alignment and customer-centric delivery. Key Management Responsibilities: Drive the deployment execution process globally, ensuring smooth, successful, and timely deployments. Forecast potential time overruns and escalate to senior stakeholders when needed. Ensure professional and transparent reporting of project statuses with in-depth analysis of potential challenges and concerns. Balance customer satisfaction with revenue retention, ensuring both business growth and client success. Identify and implement continuous process improvement initiatives across the delivery organization. Qualifications: Education: Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field. MBA or advanced degree is preferred. Experience: 10 to 12 years in delivery or customer support roles, with at least 5 years in a leadership capacity, preferably within the IAM or IT security domain. Certifications: PMP, PRINCE2, ITIL, or equivalent certifications are highly desirable. Key Skills: Strong leadership and people management skills, with a proven track record of leading large, diverse teams. In-depth knowledge of Identity and Access Management concepts, technologies, and best practices. Exceptional project management and organizational abilities, with a focus on strategic execution. Excellent communication and interpersonal skills, with the ability to engage effectively with customers, executives, and cross-functional teams. Strong problem-solving and decision-making skills, with a data-driven, analytical approach. Proficiency in project management and reporting tools such as Microsoft Project, JIRA, Confluence, etc.
Senior IAM Technical Lead Experience: 68 years in enterprise IT, with at least 4 years focused on Identity & Access Management (IAM) technologies. Location: Bangalore, India (Work from office) Reporting To: Service Delivery Head Team Size: 8-10 Customer Success & Support Specialists Scope: Global Customer Base, Priority on Indian Enterprise Accounts About Cross Identity Cross Identity is a global leader in Identity & Access Management (IAM) and identity-first cybersecurity , headquartered in Bengaluru, India. Rebranded in 2023 (founded in 2000 under the name Ilantus ), the company delivers advanced security solutions centered around Converged Identity & Access Management and contextual access control powered by deep intelligence. Cross Identity's flagship platform—built as a converged IAM SaaS—integrates authentication (MFA), identity & access lifecycles, access reviews, justintime provisioning, privileged identity governance and Cloud Infrastructure Entitlement Management. It also emphasizes Identity Risk Posture and the threat detection and response system. More than ONE million identities are actively managed across enterprises globally, including leading financial institutions like HDFC Bank, Paytm Bank, Credit Access Grameen and SBI Life Insurance. Cross Identity is recognized for delivering: Enterprise-grade identity security tailored for mid-market and large clients Rapid deployment and simplified operations , enabling deployment in days rather than months with minimal team overhead Compliance-ready tooling , such as automated audit trails and access reviews to align with evolving regulations like India's DPDPA The Role: Purpose & Impact As the Senior IAM Technical Lead , you’ll play a critical role in driving the technical success of the Cross Identity (CI) solution by providing technical expertise, and mentorship to Pre-Sales, Implementation and Support teams. You’ll coordinate cross-functional resolution teams, drive transparent customer communication, own all the technical requirements, enhancement and issues and help minimize business impact. Here’s a concise summary of the Senior IAM Technical Lead’s Key Responsible Areas: Technical Leadership & Expertise – Serve as the primary technical authority on Cross Identity’s IAM product suite – Evaluate and recommend architecture, integration patterns, and best practices Pre-Sales Enablement – Provide technical input into RFPs, solution designs, and proof-of-concepts – Mentor and train pre-sales engineers on CI capabilities and demos Implementation Oversight – Guide implementation teams through complex deployments and integrations – Review design documents, deployment plans, and custom-code artifacts Support & Escalation Management – Act as escalation point for high-severity production issues – Coordinate cross-functional resolution teams to drive rapid root-cause analysis Customer Engagement & Communication – Lead technical calls and workshops with clients and partners – Maintain transparent status updates on requirements, enhancements, and incidents This is a mission-critical leadership role with high visibility and global scope. Key Processes You’ll Lead Provide technical leadership and mentorship to team members, fostering a culture of continuous learning and growth. Act as a subject matter expert (SME) in Identity and Access Management, IGA, PAM, CIEM, providing guidance across projects, pre-sales engagements, and support operations. Ensure alignment between business goals and technical solutions, driving customer success and satisfaction. Collaborate with cross-functional teams, including Product Management, Engineering, Sales, and Customer Success. Identify opportunities for process improvements and technical innovations to enhance efficiency and product delivery. Collaborate with the sales team to understand customer requirements and provide technical expertise during the sales process. Design and deliver compelling product demonstrations, Proof of Concepts (POCs), and technical presentations to potential clients. Analyze customer environments and recommend tailored Cross Identity IAM solutions that meet business and technical requirements. Address technical queries, objections, and RFP/RFI responses to support successful deal closures. Stay updated with the latest IAM trends and technologies to position CI effectively in competitive markets. Lead the technical delivery of Cross Identity IAM solutions, ensuring projects are implemented successfully, on time, and within scope. Provide technical architecture guidance, solution design, and best practices to project teams and customers. Oversee complex IAM integrations with customer environments, including SSO, MFA, provisioning, and governance solutions. Troubleshoot technical issues during deployment and ensure seamless handover to the support team post-implementation. Mentor and guide implementation engineers to enhance technical capabilities within the team. Lead the technical support team to provide prompt, effective, and high-quality support to Cross Identity customers. Manage escalations, analyze complex technical issues, and drive root cause analysis to ensure quick issue resolution. Develop and maintain support processes, knowledge base articles, and technical documentation to improve service efficiency. Collaborate with product and engineering teams to address recurring issues and suggest product enhancements. Monitor support metrics (SLAs, response times, etc.) and drive continuous improvement in customer support experience. Your Experience & Expertise Minimum 6–8 years in enterprise IT, with at least 4 years focused on Identity & Access Management (IAM) technologies. Solid knowledge of IAM, IT Infrastructure, SaaS Support Models , and Cybersecurity Core Technical Skills: Identity & Access Protocols: Deep expertise with SAML, OAuth2/OIDC, SCIM, LDAP, Kerberos, and JWT. IAM Platforms & Technologies: Hands-on experience with CI’s components (AM, IGA, PAM, CIEM, ISPM, ITDR) and familiarity with leading SaaS/IaaS IAM offerings (Azure AD, AWS IAM, Okta, Ping). Directory Services & Federation: Strong knowledge of Active Directory, AD Federation Services, Azure AD Connect, and cross-forest/domain trust models. API & SDK Integration: Proficiency building and consuming REST/SOAP APIs, SDKs (Java/.NET/Node.js), and custom connectors for third-party systems. Authentication Methods: Implementation of passwordless (WebAuthn/FIDO2), adaptive/contextual MFA, risk-based authentication, and certificate-based auth. Scripting & Automation: Advanced scripting (PowerShell, Bash, Python) for provisioning, health-checks, and CI/CD pipeline integrations. Infrastructure & Deployment: Experience with containerization (Docker/Kubernetes), Infrastructure-as-Code (Terraform/Ansible), and high-availability architectures. Security & Compliance: Solid grounding in OAuth threat models, PKI concepts, encryption standards, and regulatory frameworks (PCI-DSS, GDPR, ISO 27001). You’ll Thrive Here If You Are... A servant leader who advocates fiercely for customers Data-driven , decisive, and passionate about systems/process improvement Calm under pressure and naturally collaborative during crisis moments An effective influencer and trusted “Voice of the Customer” to internal teams Growth Path Your progression can follow two complementary tracks— Technical Leadership and People/Project Management within 3–5 years - depending on your interests and strengths. Work Model & Flexibility Bangalore-based role; core working hours aligned to IST Flexibility for global customer engagement across time zones Travel 30% for key executive meetings and business reviews
Position: Assistant Manager - Sales Location: Bangalore (Work from Office) Experience Level: 1.5 to 2 year Industry: Cybersecurity Identity & Access Management (IAM) About Cross Identity Cross Identity is a global leader in Converged Identity & Access Management (IAM) solutions. Our platform seamlessly integrates Access Management (AM), Identity Governance and Administration (IGA), Privileged Identity Access Management (PIAM), and Cloud Infrastructure Entitlement Management (CIEM) into a unified solution. Recognized by industry analysts such as Gartner and KuppingerCole for our innovation and product excellence, we are committed to simplifying and accelerating IAM adoption for enterprises worldwide. Our mission is to help organizations secure and streamline digital identity lifecycles, ensuring robust cybersecurity in today's digital-first world. www.crossidentity.com Role Overview We are seeking a motivated and detail-oriented Sales Enablement Associate to join our dynamic team. This role offers a unique opportunity to work alongside senior leaders, including the CRO and CEO, supporting high-impact sales initiatives and contributing to our go-to-market success in the identity and cybersecurity space. Key Responsibilities Support sales and presales teams with lead follow-ups, proposal coordination, and CRM updates. Assist in preparing sales decks, client presentations, and marketing collateral tailored to the IAM domain. Attend sales discovery and demo meetings alongside the CRO and CEO; document Minutes of Meetings (MoMs) and manage client follow-ups. Act as the communication bridge between the CRO, CEO, customers, partners, and channel teams. Research prospects, industries, and competitive trends to assist with lead qualification and targeting. Maintain accurate records in CRM platforms (e.g., Salesforce, HubSpot). Collaborate cross-functionally with product, delivery, and marketing teams to align efforts on key opportunities. Work closely with channel partners to support joint engagement efforts. What You Bring A strong interest in cybersecurity, identity management, and technology sales. Excellent communication skills—both verbal and written—with a strong ability to convey ideas clearly and professionally. A proactive, high-energy attitude with a passion for learning and growing in a fast-paced environment. Ability to handle communication with senior stakeholders and clients confidently. Strong hands-on experience with documentation tools such as Microsoft Word, PowerPoint, Google Docs, Notion, or Confluence. Bachelor’s degree in Business, Marketing, IT, or a related field. Basic understanding of IAM concepts such as SSO, MFA, or cyber risk is a plus (training will be provided). Why Join Cross Identity? Work with Industry Leaders: Collaborate directly with our CRO and CEO, gaining invaluable insights and mentorship. Recognized Excellence: Be part of an organization acknowledged by Gartner and KuppingerCole for innovation and product leadership. Career Growth: Fast-track your learning with real-time exposure to cutting-edge identity solutions in a high-growth industry. Global Exposure: Gain experience working with global clients across various industries. Impactful Work: Play a key role in shaping digital identity and trust across enterprises. Ready to Launch Your Cybersecurity Sales Career? Apply now and be part of a company trusted by analysts, loved by clients, and driven by innovation.
Position: Software Engineer Experience: 1 to 5 Years Location: Bangalore Company Overview: Cross Identity is a pioneer in Converged Identity and Access Management, acclaimed by top analysts across the globe. Our platforms have achieved the distinction of being the first Identity Fabric in the industry. Our technology is used in numerous countries and various industries, and we take pride in our continuous innovation and exceptional customer service. Cross Identity now stands out for delivering a leading IAM solution tailored for enterprise and small and mid-size business customers. To support our exceptional growth, we are seeking smart, passionate, result-oriented, and hardworking professionals to join our team. Website: https://www.crossidentity.com Key Responsibilities Learn and apply Java, Spring Framework, and REST API concepts while contributing to enterprise dashboard development projects. Develop and maintain interactive web dashboards with data visualization, real-time metrics, and analytics capabilities. Contribute to activities across the software lifecycle including analysis, configuration, coding, testing, troubleshooting, deployment, and support. Build responsive frontend interfaces and create RESTful backend services for identity and access management solutions. Collaborate with team members to understand requirements and deliver quality outcomes. Follow company processes, coding standards, and documentation practices. Participate in product knowledge sessions, internal training, and knowledge sharing. Continuously enhance skills and stay updated on emerging technologies. Technical Skillset Good understanding of Core Java and Object-Oriented Programming (OOP) principles. Familiarity with Spring Framework (Spring Boot or Spring MVC) for building web-based or API-driven applications. Basic knowledge of Node.js and Express.js for building API servers and backend services. Strong understanding of RESTful APIs, JSON, and clientserver communication. Understanding of databases such as MySQL or SQL Server, and ability to write SQL queries for data aggregation and analytics. Experience with database connection pooling, prepared statements, and multi-tenancy data isolation. Exposure to version control systems like Git. Awareness of web technologies and how APIs are used to integrate different applications. Proficiency in HTML5, CSS3, and JavaScript (ES6+) for building interactive dashboards and user interfaces. Experience with data visualization libraries such as Chart.js, D3.js, or ApexCharts for creating charts and graphs. Understanding of responsive design principles and ability to create polished UI/UX with custom fonts, animations, and visual effects. Knowledge of DOM manipulation, AJAX calls, and asynchronous data loading for real-time dashboard updates. Familiarity with CORS, security headers, rate limiting, and API security best practices. Understanding of Identity and Access Management (IAM) concepts including user provisioning, MFA, role management, and access reviews. Awareness of security metrics, compliance dashboards, and cloud resource entitlement management (CIEM). Strong analytical and problem-solving skills with attention to code quality and debugging. Ability to translate complex data into clear, actionable visualizations and metric displays.
Technical Documentation Specialist - IAM/IGA Platform Key Responsibilities Learn and document nimbleNova IAM/IGA platform features, connector functionalities, identity governance workflows, and analytics dashboards. Create and maintain comprehensive documentation across the product lifecycle including installation guides, configuration manuals, API references, troubleshooting guides, dashboard user guides, and user documentation. Collaborate with development team members to understand connector implementations, authentication flows, integration requirements, and dashboard functionalities to translate technical concepts into clear documentation. Follow company documentation standards, style guides, and version control practices for all technical content. Participate in product demos, connector development discussions, and knowledge sharing sessions to stay updated on platform capabilities. Continuously enhance documentation quality based on user feedback, support tickets, and emerging IAM/IGA industry standards. Technical Skillset Strong technical writing skills with ability to explain complex concepts in simple, clear language for diverse audiences. Familiarity with IAM/IGA concepts such as identity lifecycle management, provisioning, access governance, entitlements, and reporting/analytics. Basic understanding of REST APIs, JSON, OAuth, SAML, and how enterprise applications integrate with identity systems. Exposure to documentation tools (Confluence, Markdown, MadCap Flare) and diagramming tools (Lucidchart, Draw.io, Visio). Awareness of Java-based applications, database concepts, dashboard/reporting frameworks, and how connector architectures work. Strong analytical skills with attention to detail, accuracy, and ability to identify documentation gaps through user feedback and support patterns.