Technical Documentation Specialist - IAM/IGA Platform

Technical Documentation Specialist - IAM/IGA Platform

Key Responsibilities

• Learn and document nimbleNova IAM/IGA platform features, connector functionalities, identity governance workflows, and analytics dashboards.
• Create and maintain comprehensive documentation across the product lifecycle including installation guides, configuration manuals, API references, troubleshooting guides, dashboard user guides, and user documentation.
• Collaborate with development team members to understand connector implementations, authentication flows, integration requirements, and dashboard functionalities to translate technical concepts into clear documentation.
• Follow company documentation standards, style guides, and version control practices for all technical content.
• Participate in product demos, connector development discussions, and knowledge sharing sessions to stay updated on platform capabilities.
• Continuously enhance documentation quality based on user feedback, support tickets, and emerging IAM/IGA industry standards.

Technical Skillset

• Strong technical writing skills with ability to explain complex concepts in simple, clear language for diverse audiences.
• Familiarity with IAM/IGA concepts such as identity lifecycle management, provisioning, access governance, entitlements, and reporting/analytics.
• Basic understanding of REST APIs, JSON, OAuth, SAML, and how enterprise applications integrate with identity systems.
• Exposure to documentation tools (Confluence, Markdown, MadCap Flare) and diagramming tools (Lucidchart, Draw.io, Visio).
• Awareness of Java-based applications, database concepts, dashboard/reporting frameworks, and how connector architectures work.
• Strong analytical skills with attention to detail, accuracy, and ability to identify documentation gaps through user feedback and support patterns.