IT Administration Executive

Location:

Role Overview

Business IT Support Engineer

Key Responsibilities

IT Support & Tools Management

• Provide day-to-day IT support to business, sales, and other internal teams.
• Assist in the procurement, installation, and configuration of IT tools and software.
• Monitor and troubleshoot internet connectivity, bandwidth allocation, and usage.
• Set up and maintain conference room technology, including TVs, projectors, and audio/video equipment.
• Ensure smooth integration and functioning of collaboration platforms (Teams, Office365, Note-taking tools, etc.).

Business Enablement

• Understand the IT needs of various teams (sales, marketing, operations, product) and provide suitable solutions.
• Act as a bridge between business requirements and IT solutions/tools.
• Train and support teams on effective use of IT tools to improve productivity.

AI Exposure & Knowledge Sharing

• Gain exposure to AI-driven tools and technologies relevant to business operations.
• Assist in piloting and deploying AI solutions within business workflows.
• Conduct knowledge-sharing sessions or quick training workshops for teams to leverage AI tools effectively.

Communication & Coordination

• Collaborate with external vendors and service providers for IT tools, internet, and hardware support.
• Log, track, and resolve support requests in a timely manner.
• Document IT processes, FAQs, and common troubleshooting steps for internal use.
• Communicate technical solutions in simple, clear language to non-technical stakeholders.

Skills & Qualifications

• Education:

  Bachelors degree in Computer Science, IT, or a related field (or equivalent practical experience).

• Experience:

  2–3 years in IT support or business IT services.
• Strong troubleshooting skills in hardware, software, and networking.
• Experience in handling conference room setups (AV systems, TV, projectors).
• Good knowledge of internet bandwidth management and basic network troubleshooting.
• Exposure to AI tools or a strong willingness to learn and apply them in business contexts.
• Excellent verbal and written communication skills.
• Ability to multitask and prioritize in a fast-paced business environment.
• Collaborative and customer-service-oriented mindset.

What We Offer

• Opportunity to work closely with business, sales, and leadership teams.
• Hands-on exposure to the latest AI and IT tools for business productivity.
• A dynamic, learning-focused environment with opportunities for career growth.
• Chance to contribute directly to the efficiency and success of business teams.