IS Organizational Effectiveness Manager

The IS Organizational Effectiveness Manager Scrum Master is a servant leader and coach who enables Agile teams to deliver business value through the Scaled Agile Framework (SAFe). This role facilitates Agile ceremonies, coaches teams and leaders on Lean-Agile principles, manages risks and dependencies, and drives continuous improvement across one or more product teams within Amgens Technology (IS) organization at AIN.

• Facilitate Agile ceremonies (e.g., Sprint Planning, Daily Stand-ups, Reviews/Demos, Retrospectives) and SAFe events (e.g., PI Planning, Scrum of Scrums, Inspect & Adapt).
• Coach teams, Product Owners, and stakeholders on Lean-Agile mindset, practices, and SAFe ways of working; promote self-organization and high performance.
• Partner with Product Owners and cross-functional stakeholders to ensure alignment with product vision, roadmaps, and prioritized backlogs focused on outcomes.
• Identify, track, and remove impediments; manage risks and inter-team dependencies to maintain flow of value across teams/ARTs.
• Enable continuous improvement through metrics (e.g., flow, predictability, quality) and data-informed retrospectives; drive action plans to improve throughput and quality.
• Ensure readiness and logistics for Program Increment (PI) Planning and associated pre-/post-PI activities.
• Foster collaboration across global, distributed teams and time zones, reinforcing inclusive practices and effective communication.
• Champion transparency using Agile tooling (e.g., Jira, Confluence, Jira Align) and information radiators to provide clear visibility to stakeholders.
• Support compliance and quality expectations relevant to Amgens regulated environment by aligning delivery practices with defined standards and controls.

• Bachelors degree and 8+ years of experience in Information Systems/Computer Science or related field (or Masters degree with 69 years; Diploma with 1012 years).
• 3+ years as a Scrum Master or Agile delivery leader in a software/technology environment.

• Certified ScrumMaster (CSM), SAFe Scrum Master (SSM), or equivalent Agile certification; SAFe Program Consultant (SPC) a plus.
• Hands-on experience with SAFe in enterprise environments; familiarity with PI Planning and coordination across Agile Release Trains (ARTs).
• Proficiency with Agile tools (Jira/Jira Align, Confluence) and metrics for flow, predictability, and quality.
• Demonstrated ability to coach teams and leaders, influence without authority, and improve delivery outcomes in distributed global teams.
• Excellent communication, facilitation, and conflict-resolution skills; strong stakeholder management and servant-leadership mindset.