IPD Billing Head_Fortis La Femme, Greater Kailash-2

Role & responsibilities

• Monitor the general functions of the department on a daily basis to ensure that the process and protocols are being adhered by in the department
• Oversee the discharge process and take all necessary steps to minimize errors in billing during the discharge process
• Roaster Management Ensure that all shift responsibilities of Billing assistants are met and proper management of leave’s and duties of staff is done
• Escalate matters related to various departments to respective HOD’s for ensuring smooth and trouble free services to the patients and their attendants
• Present data for the individual outstanding post discharge as and when required. Escalate and recommend cases for waivers/ resolution to the management for settling the cases
• Recommend cases pre or post discharge for waiver if some error is found in billing or related to any information flow from various related departments
• Initiate and recommend service recovery from staff for any careless error resulting into revenue loss post discussion and approval from the HOD
• Initiate and recommend cases for recovery against credit bills related to staff & calculate waivers for staff cases as per the company policy and process HR approval
• Follow-up rigorously for credit bills / TPA’s for payments & receivables.
• Develop and Maintain a good relationship with the consultants and customers
• Coordinate with various consultants for all inpatients billing related services and be one point of contact for them for their queries related the patient’s bills and their shares.
• Ensure follow up and redressal of all possible internal and external customer grievances
• Improvise on processes and protocols for providing better service
• Prepare MIS reports and communicate the same to the management
• Follow up and analyze the daily discharge report for improving on the discharge time
• Coordinate with various departments to correct the processes leading to delays
• Update staff regularly for any changes in the department related processes and protocols, take updates from staff for problems being faced by them
• Liaison with various corporate and government departments with regard to solving queries raised by them and coordinate cases for VIP patients