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11.0 - 20.0 years
8 - 15 Lacs
Gandhidham, Vadodara
Work from Office
Immediate and Urgent requirement Senior Relationship Manager Job Location - Vadodara / Gandhidham Primary Responsibilities: Responsible to manage the profitability of the Branch. Closely monitor revenue against cost and generate revenue through Equity/ TPP and any other new launch. Manage a team of RMs and Ensure proper segregation of customers and active clients mapped to RMs. Monitor brokerage of the branch/dealer and income from other products. Manage the clients in the locality within the said radius. Handle overall branch operation, risk and administration related activities Ensure connectivity in the branch. Coordinating with the research team for advice/review of the portfolio for top customers on regular basis. Eligibility Criteria: Experience in Team Handling. Good knowledge of Equity Market and TPP. Good communication (Written and Verbal). Should be NISM certified. Overall Experience 10+ Years. Interested candidate can share their resume at monikarathod@hdfcsec.com
Posted 3 weeks ago
6.0 - 11.0 years
10 - 17 Lacs
Pune
Work from Office
Role & responsibilities Job description To effectively manage a team of RMs and ensure that they meet the organizational goals of liability book growth, fee income and portfolio quality metrics. Guide and mentor to the relationship managers to deliver superior customer experience Ensuring RMs are meeting the right set of customers and following the operating rhythm cadence as defined To carry out regular supervisory review cadence as defined Doing joint calls with mapped relationship managers to augment business conversions Customer complaints and service issues management to ensure satisfactory closure within the defined TAT SMFocus on portfolio quality by way of appropriate customer segment fitment, balance growth to maintain true customers and focus on cross-sell of non-financial and financial products Focus on driving RMs to broad-base customer relationship management by way of connect with 100% of the mapped book Provide clarity of business objectives to the mapped RMs Monitoring sales and service processes of the RMs Complete ownership of KRAs of Mapped RMs and Senior RMs across NR, Priority and Burgundy Manage and control attrition in the NTB and ETB mapped book of the RMs Increase the liability book size of NTB and ETB customers mapped to the reporting RMs Improve the product per customer/ family by guiding RMs on the operating rhythm and the sales process To enhance and retain customer profitability by capturing larger share of wallet Ensure all customers are accurately profiled Ensure right products and investment advisory services are provided to the customers by the mapped RMs Ensure RMs are trained and well equipped with data and products to handle customer requirements and service requests Recruitment and training of the relationship management team Ensure timely certifications for all mapped RMs Work closely with the Branch Heads, Cluster Heads and Circle Business Managers to design action plans and drive CO agendas, initiatives and organizational goals To aggressively and cohesively work with different products teams like TPP, Assets, CBG, RFR etc. and help generate business from the mapped book of the RMs To assist RMs to accelerate NTB acquisitions by help building referrals and pipeline for new accounts Interested candidates can directly share their resumes with me on my Email ID shalini.gupta@v-konnect.com or Whatsapp Number 9893057024
Posted 3 weeks ago
3.0 - 8.0 years
4 - 9 Lacs
Ludhiana, Ambala, Amritsar
Work from Office
Role & responsibilities Wealth Manager`s primary objective will be asset gathering and increase client penetration & wallet share through regular client meetings (physical/virtual). Direct Responsibilities Responsible for gathering assets for investment products such as mutual funds, PMS, AIF, Corporate FD, Investiger, SGB, Insurance and other products launched from time to time. Would be responsible for achieving Net Equalized Assets collected (LS) targets for mapped book. Create an incremental SIP Book Will be responsible for achieving New Business development targets by reactivating / activating new clients. Ensure all clients are met on a regular basis. Ensure connect with all mapped Asset clients of the branch and increase the AUM, SIP Flow & Revenue from the mapped book. Contributing Responsibilities To acquire new clients and activate them with asset collection. Ensure 2-3 client meetings are done per day within your territory. Preferred candidate profile Graduate in any stream with basic knowledge of financial markets across different product lines. 1. NISM VA (for Mutual Funds) 2. NISM XXI A(for PMS) 3. Insurance Corporate Agency License (SP Certificate) (for Insurance) 4. NISM XIII A (for SIF) With At least 2 years in Selling financial products and services
Posted 3 weeks ago
2.0 - 7.0 years
4 - 8 Lacs
Panipat, Rohtak, Ambala
Work from Office
• Responsible for gathering assets for investment products such as mutual funds, PMS, AIF, Corporate FD, Investiger, SGB, Insurance and other products launched from time to time. • Would be responsible for achieving Net Equalized Assets collected (LS) targets for mapped book. • Create an incremental SIP Book • Will be responsible for achieving New Business development targets by reactivating / activating new clients. • Ensure all clients are met on a regular basis.
Posted 3 weeks ago
0.0 - 5.0 years
3 - 7 Lacs
Chandigarh, Gurugram
Work from Office
Job Responsibilities : Actively sell financial investment products such as PMS (Portfolio Management Services) , AIF (Alternative Investment Funds) , Mutual Funds , etc. Acquire and manage a portfolio of HNI and affluent clients. Understand client financial goals and recommend suitable investment products accordingly. Develop and maintain long-term relationships with clients for repeat business and referrals. Coordinate with internal product teams and ensure seamless client servicing. Track and report on sales targets, market trends, and customer feedback. Desired Candidate Profile : Experience : Minimum 0 -5 years of relevant experience in selling financial products. (Candidates with more experience will be considered for senior positions) (Exceptional freshers with a passion for finance and investment may also be evaluated) Gender : Male/Female Education : Graduate/Postgraduate with a background or interest in Finance, Economics, or related fields. Relocation : Open to candidates from any location, provided they are willing to relocate to the posting location if required. Key Skills : Strong communication and interpersonal skills. Pleasant and professional personality. Sound understanding of financial markets, investment instruments, and client servicing. Ability to work independently and as part of a team. Target-oriented mindset with a focus on growth and client satisfaction.
Posted 3 weeks ago
1.0 - 6.0 years
3 - 5 Lacs
Mumbai, Mumbai Suburban, Navi Mumbai
Work from Office
- Sell life insurance & investment plans over telephonic conversation - Work from reputed partner bank branch(s) - Build repo with BM,RM & Customer to increase sale - Fixed salary + Medical benefit + Incentives - Telesales - 100% work from office job
Posted 3 weeks ago
5.0 - 10.0 years
13 - 23 Lacs
Noida, New Delhi, Delhi / NCR
Work from Office
Kotak Mahindra Bank is hiring for Affluent Relationship Manager - Delhi NCR Location/ AVP and DVP Grade. Interested candidates can share their CV on " priyadarshini.pradhan@kotak.com " Job Role: - Develop new and existing HNI customer relationships for Priority Business by in - depth profiling of the client to identify opportunities and match these opportunities to products/solutions provided by the Kotak Group. Generate business actions across liabilities, assets and fee products to sustain and achieve growth in relationship value, revenues and client stickiness. Formulate and implement the sales plan to acquire new HNI clients and increase the customer base. Use investment expertise to conduct client portfolio reviews and showcase products as per clients requirements. Ensure client contactability at all times through regular connect with them in weekly/monthly calls. Resolve client queries for the managed book within the specified TAT. Plan and conduct special sales initiatives and events for prospective and existing clients. Endure adherence to all bank and regulatory processes at all times. Job Requirement:- Aptitude to deliver high quality customer service by using organization and interpersonal skills. Minimum 4 years to 14 years of experience. Decision making skills with strong sense of ownership. Experience in portfolio management, building and maintaining HNI customer relationships.
Posted 3 weeks ago
4.0 - 6.0 years
4 - 6 Lacs
Ahmedabad, Gujarat, India
On-site
1) Leading and managing a team of Key Account Managers (KAMs) Broking RMs, providing guidance, training, and support, to achieve sales targets and deliver exceptional client service. 2) Building and maintaining relationships with the clients, understanding their investment needs and objectives, and providing personalized investment solutions to meet their requirements. 3) Identifying new business opportunities within the assigned cluster of key accounts, cross-selling financial products like Mutual Funds, PMS, AIF, Structured Products and expanding the client base through proactive sales efforts. 4) Setting and achieving sales targets for the assigned cluster of key accounts, monitoring sales performance, analyzing market trends, and identifying opportunities to optimize sales strategies and tactics. 5) Keeping abreast of market trends, industry developments, and competitor activities, and providing market intelligence and insights to clients and internal teams for informed decision-making. 6) Generating and analyzing reports related to sales performance, client engagement, and other relevant metrics, and providing regular updates to senior management on key account activities, opportunities, and challenges.
Posted 3 weeks ago
4.0 - 6.0 years
4 - 6 Lacs
Jaipur, Rajasthan, India
On-site
1) Leading and managing a team of Key Account Managers (KAMs) Broking RMs, providing guidance, training, and support, to achieve sales targets and deliver exceptional client service. 2) Building and maintaining relationships with the clients, understanding their investment needs and objectives, and providing personalized investment solutions to meet their requirements. 3) Identifying new business opportunities within the assigned cluster of key accounts, cross-selling financial products like Mutual Funds, PMS, AIF, Structured Products and expanding the client base through proactive sales efforts. 4) Setting and achieving sales targets for the assigned cluster of key accounts, monitoring sales performance, analyzing market trends, and identifying opportunities to optimize sales strategies and tactics. 5) Keeping abreast of market trends, industry developments, and competitor activities, and providing market intelligence and insights to clients and internal teams for informed decision-making. 6) Generating and analyzing reports related to sales performance, client engagement, and other relevant metrics, and providing regular updates to senior management on key account activities, opportunities, and challenges.
Posted 3 weeks ago
4.0 - 6.0 years
4 - 6 Lacs
Hyderabad, Telangana, India
On-site
1) Leading and managing a team of Key Account Managers (KAMs) Broking RMs, providing guidance, training, and support, to achieve sales targets and deliver exceptional client service. 2) Building and maintaining relationships with the clients, understanding their investment needs and objectives, and providing personalized investment solutions to meet their requirements. 3) Identifying new business opportunities within the assigned cluster of key accounts, cross-selling financial products like Mutual Funds, PMS, AIF, Structured Products and expanding the client base through proactive sales efforts. 4) Setting and achieving sales targets for the assigned cluster of key accounts, monitoring sales performance, analyzing market trends, and identifying opportunities to optimize sales strategies and tactics. 5) Keeping abreast of market trends, industry developments, and competitor activities, and providing market intelligence and insights to clients and internal teams for informed decision-making. 6) Generating and analyzing reports related to sales performance, client engagement, and other relevant metrics, and providing regular updates to senior management on key account activities, opportunities, and challenges.
Posted 3 weeks ago
4.0 - 6.0 years
4 - 6 Lacs
Chennai, Tamil Nadu, India
On-site
1) Leading and managing a team of Key Account Managers (KAMs) Broking RMs, providing guidance, training, and support, to achieve sales targets and deliver exceptional client service. 2) Building and maintaining relationships with the clients, understanding their investment needs and objectives, and providing personalized investment solutions to meet their requirements. 3) Identifying new business opportunities within the assigned cluster of key accounts, cross-selling financial products like Mutual Funds, PMS, AIF, Structured Products and expanding the client base through proactive sales efforts. 4) Setting and achieving sales targets for the assigned cluster of key accounts, monitoring sales performance, analyzing market trends, and identifying opportunities to optimize sales strategies and tactics. 5) Keeping abreast of market trends, industry developments, and competitor activities, and providing market intelligence and insights to clients and internal teams for informed decision-making. 6) Generating and analyzing reports related to sales performance, client engagement, and other relevant metrics, and providing regular updates to senior management on key account activities, opportunities, and challenges.
Posted 3 weeks ago
8.0 - 13.0 years
12 - 16 Lacs
Coimbatore, Tamil Nadu, India
On-site
QuickTurtle is looking for a driven VP / AVP / Branch Manager to lead our NRI Desk within the Private Client Group . In this key role, you'll be responsible for achieving significant revenue targets, leading and mentoring a team, and driving growth across a comprehensive suite of broking and investment products for our NRI clients from Dubai and other offshore locations. Key Responsibilities Achieve Revenue Targets: Your primary responsibility will be to meet the set revenue targets for the NRI Team. This will be achieved through brokering Equity, Derivatives, Commodity & Currency , and by cross-selling products like Mutual Funds (MF), Portfolio Management Services (PMS), and Alternative Investment Funds (AIFs) to existing acquired NRI clients from the Dubai and other offshore location desks. Team Leadership & Development: You'll be responsible for hiring and training your team on product knowledge and selling skills. You'll act as a Team Leader , capable of recruiting and developing new Relationship Managers. Client Activity & Growth: Focus on improving and maintaining the client activity ratio by actively engaging and activating clients across all segments. Cross-Functional Coordination: Demonstrate the ability to coordinate effectively with different internal teams to ensure seamless client service and operational efficiency. Channel Management: Utilize strong channel management skills to optimize client engagement and product distribution. Analytical Interpretation: Apply strong analytical skills to interpret complex business information and drive strategic decisions. Team Management: Effectively handle and lead a team of NRI Relationship Managers . Qualifications & Experience Experience: 8+ years in sales of investment products, specifically including Equity Stock Broking, Mutual Funds, PMS, and AIF . Domain Knowledge: Possess in-depth knowledge of products like Equity Stock Broking, PMS, Mutual Funds, AIF, and Bonds .
Posted 3 weeks ago
8.0 - 13.0 years
12 - 16 Lacs
Vadodara, Gujarat, India
On-site
QuickTurtle is looking for a driven VP / AVP / Branch Manager to lead our NRI Desk within the Private Client Group . In this key role, you'll be responsible for achieving significant revenue targets, leading and mentoring a team, and driving growth across a comprehensive suite of broking and investment products for our NRI clients from Dubai and other offshore locations. Key Responsibilities Achieve Revenue Targets: Your primary responsibility will be to meet the set revenue targets for the NRI Team. This will be achieved through brokering Equity, Derivatives, Commodity & Currency , and by cross-selling products like Mutual Funds (MF), Portfolio Management Services (PMS), and Alternative Investment Funds (AIFs) to existing acquired NRI clients from the Dubai and other offshore location desks. Team Leadership & Development: You'll be responsible for hiring and training your team on product knowledge and selling skills. You'll act as a Team Leader , capable of recruiting and developing new Relationship Managers. Client Activity & Growth: Focus on improving and maintaining the client activity ratio by actively engaging and activating clients across all segments. Cross-Functional Coordination: Demonstrate the ability to coordinate effectively with different internal teams to ensure seamless client service and operational efficiency. Channel Management: Utilize strong channel management skills to optimize client engagement and product distribution. Analytical Interpretation: Apply strong analytical skills to interpret complex business information and drive strategic decisions. Team Management: Effectively handle and lead a team of NRI Relationship Managers . Qualifications & Experience Experience: 8+ years in sales of investment products, specifically including Equity Stock Broking, Mutual Funds, PMS, and AIF . Domain Knowledge: Possess in-depth knowledge of products like Equity Stock Broking, PMS, Mutual Funds, AIF, and Bonds .
Posted 3 weeks ago
5.0 - 10.0 years
11 - 16 Lacs
Vadodara, Gujarat, India
On-site
QuickTurtle is seeking experienced and driven VP/AVP/Managers to join our Private Client Group (PCG) Advisory team. In this role, you will be responsible for acquiring, managing, and advising Ultra High Net Worth (UHNI) and High Net Worth (HNI) clients, driving revenue across a diverse range of investment products, and ensuring unparalleled client satisfaction. Key Responsibilities Acquire and manage UHNI/HNI clients for the Private Client Group (PCG), specifically those with a book size of ?25 Lacs and above. Advise UHNI/HNI clients on Equity, Derivatives, Currency, and Commodity Markets, actively generating revenue from these segments. Cross-sell Third Party Products including Mutual Funds (MF), Portfolio Management Services (PMS), Alternative Investment Funds (AIFs), Loans Against Shares (LAS), IPOs, and Insurance. Handle client queries and complaints efficiently, ensuring resolution within the stipulated Turnaround Time (TAT). Apply deep market understanding and advanced strategies to effectively increase client book size and revenue. Profile clients thoroughly by conducting in-depth reviews of their financial requirements, analyzing information, and recommending suitable portfolios. Monitor and enhance the advising skills of Advisors (if applicable to the specific role level) through call tracking, weekly targets, meetings, and conference calls. Coordinate effectively with Third Party Product Manufacturers and all relevant internal and external stakeholders to ensure seamless service delivery. Ensure the highest level of service to customers in terms of advisory and operational issues, providing timely solutions that differentiate our service in this segment.
Posted 3 weeks ago
5.0 - 10.0 years
11 - 16 Lacs
Hyderabad, Telangana, India
On-site
QuickTurtle is seeking experienced and driven VP/AVP/Managers to join our Private Client Group (PCG) Advisory team. In this role, you will be responsible for acquiring, managing, and advising Ultra High Net Worth (UHNI) and High Net Worth (HNI) clients, driving revenue across a diverse range of investment products, and ensuring unparalleled client satisfaction. Key Responsibilities Acquire and manage UHNI/HNI clients for the Private Client Group (PCG), specifically those with a book size of ?25 Lacs and above. Advise UHNI/HNI clients on Equity, Derivatives, Currency, and Commodity Markets, actively generating revenue from these segments. Cross-sell Third Party Products including Mutual Funds (MF), Portfolio Management Services (PMS), Alternative Investment Funds (AIFs), Loans Against Shares (LAS), IPOs, and Insurance. Handle client queries and complaints efficiently, ensuring resolution within the stipulated Turnaround Time (TAT). Apply deep market understanding and advanced strategies to effectively increase client book size and revenue. Profile clients thoroughly by conducting in-depth reviews of their financial requirements, analyzing information, and recommending suitable portfolios. Monitor and enhance the advising skills of Advisors (if applicable to the specific role level) through call tracking, weekly targets, meetings, and conference calls. Coordinate effectively with Third Party Product Manufacturers and all relevant internal and external stakeholders to ensure seamless service delivery. Ensure the highest level of service to customers in terms of advisory and operational issues, providing timely solutions that differentiate our service in this segment.
Posted 3 weeks ago
5.0 - 10.0 years
11 - 16 Lacs
Bengaluru, Karnataka, India
On-site
QuickTurtle is seeking experienced and driven VP/AVP/Managers to join our Private Client Group (PCG) Advisory team. In this role, you will be responsible for acquiring, managing, and advising Ultra High Net Worth (UHNI) and High Net Worth (HNI) clients, driving revenue across a diverse range of investment products, and ensuring unparalleled client satisfaction. Key Responsibilities Acquire and manage UHNI/HNI clients for the Private Client Group (PCG), specifically those with a book size of ?25 Lacs and above. Advise UHNI/HNI clients on Equity, Derivatives, Currency, and Commodity Markets, actively generating revenue from these segments. Cross-sell Third Party Products including Mutual Funds (MF), Portfolio Management Services (PMS), Alternative Investment Funds (AIFs), Loans Against Shares (LAS), IPOs, and Insurance. Handle client queries and complaints efficiently, ensuring resolution within the stipulated Turnaround Time (TAT). Apply deep market understanding and advanced strategies to effectively increase client book size and revenue. Profile clients thoroughly by conducting in-depth reviews of their financial requirements, analyzing information, and recommending suitable portfolios. Monitor and enhance the advising skills of Advisors (if applicable to the specific role level) through call tracking, weekly targets, meetings, and conference calls. Coordinate effectively with Third Party Product Manufacturers and all relevant internal and external stakeholders to ensure seamless service delivery. Ensure the highest level of service to customers in terms of advisory and operational issues, providing timely solutions that differentiate our service in this segment.
Posted 3 weeks ago
2.0 - 6.0 years
3 - 12 Lacs
Thiruvananthapuram, Kerala, India
On-site
1) Acquisition of Partners viz. Franchisees, IFA (Independent Financial Advisors) & Remisers. 2) Build rapport with these Partners & help them on-board their clients across products. 3) Conduct training of Partners for all our products across Direct Equity & Investment products like Mutual Funds (MFs), Portfolio Management Services (PMS), Alternate Investment Funds (AIFs), Insurance, Bond, Corporate Fixed Deposit etc. 4) Ensure best services to the Partners (Franchisees, IFAs, Remisers). 5) Help distributors on joint calls. Candidate Profile 1). Should be from Equity Broking Industry with minimum of 2 years of experience. 2). Experience in B2B - Partner Allainces (Franchisees, IFAs)is preferable. 3). Experience in Selling Equity broking & Investment Products along with Mutual Funds, PMS, AIF . 4.) Need to have good communication skills. 5). Need to have ability to learn and update regularly on Capital Markets. 6). Desired to achieve sales target.
Posted 4 weeks ago
2.0 - 6.0 years
3 - 12 Lacs
Ahmedabad, Gujarat, India
On-site
1) Acquisition of Partners viz. Franchisees, IFA (Independent Financial Advisors) & Remisers. 2) Build rapport with these Partners & help them on-board their clients across products. 3) Conduct training of Partners for all our products across Direct Equity & Investment products like Mutual Funds (MFs), Portfolio Management Services (PMS), Alternate Investment Funds (AIFs), Insurance, Bond, Corporate Fixed Deposit etc. 4) Ensure best services to the Partners (Franchisees, IFAs, Remisers). 5) Help distributors on joint calls. Candidate Profile 1). Should be from Equity Broking Industry with minimum of 2 years of experience. 2). Experience in B2B - Partner Allainces (Franchisees, IFAs)is preferable. 3). Experience in Selling Equity broking & Investment Products along with Mutual Funds, PMS, AIF . 4.) Need to have good communication skills. 5). Need to have ability to learn and update regularly on Capital Markets. 6). Desired to achieve sales target.
Posted 4 weeks ago
2.0 - 6.0 years
3 - 12 Lacs
Jaipur, Rajasthan, India
On-site
1) Acquisition of Partners viz. Franchisees, IFA (Independent Financial Advisors) & Remisers. 2) Build rapport with these Partners & help them on-board their clients across products. 3) Conduct training of Partners for all our products across Direct Equity & Investment products like Mutual Funds (MFs), Portfolio Management Services (PMS), Alternate Investment Funds (AIFs), Insurance, Bond, Corporate Fixed Deposit etc. 4) Ensure best services to the Partners (Franchisees, IFAs, Remisers). 5) Help distributors on joint calls. Candidate Profile 1). Should be from Equity Broking Industry with minimum of 2 years of experience. 2). Experience in B2B - Partner Allainces (Franchisees, IFAs)is preferable. 3). Experience in Selling Equity broking & Investment Products along with Mutual Funds, PMS, AIF . 4.) Need to have good communication skills. 5). Need to have ability to learn and update regularly on Capital Markets. 6). Desired to achieve sales target.
Posted 4 weeks ago
2.0 - 6.0 years
3 - 12 Lacs
Hyderabad, Telangana, India
On-site
1) Acquisition of Partners viz. Franchisees, IFA (Independent Financial Advisors) & Remisers. 2) Build rapport with these Partners & help them on-board their clients across products. 3) Conduct training of Partners for all our products across Direct Equity & Investment products like Mutual Funds (MFs), Portfolio Management Services (PMS), Alternate Investment Funds (AIFs), Insurance, Bond, Corporate Fixed Deposit etc. 4) Ensure best services to the Partners (Franchisees, IFAs, Remisers). 5) Help distributors on joint calls. Candidate Profile 1). Should be from Equity Broking Industry with minimum of 2 years of experience. 2). Experience in B2B - Partner Allainces (Franchisees, IFAs)is preferable. 3). Experience in Selling Equity broking & Investment Products along with Mutual Funds, PMS, AIF . 4.) Need to have good communication skills. 5). Need to have ability to learn and update regularly on Capital Markets. 6). Desired to achieve sales target.
Posted 4 weeks ago
2.0 - 6.0 years
3 - 12 Lacs
Surat, Gujarat, India
On-site
1) Acquisition of Partners viz. Franchisees, IFA (Independent Financial Advisors) & Remisers. 2) Build rapport with these Partners & help them on-board their clients across products. 3) Conduct training of Partners for all our products across Direct Equity & Investment products like Mutual Funds (MFs), Portfolio Management Services (PMS), Alternate Investment Funds (AIFs), Insurance, Bond, Corporate Fixed Deposit etc. 4) Ensure best services to the Partners (Franchisees, IFAs, Remisers). 5) Help distributors on joint calls. Candidate Profile 1). Should be from Equity Broking Industry with minimum of 2 years of experience. 2). Experience in B2B - Partner Allainces (Franchisees, IFAs)is preferable. 3). Experience in Selling Equity broking & Investment Products along with Mutual Funds, PMS, AIF . 4.) Need to have good communication skills. 5). Need to have ability to learn and update regularly on Capital Markets. 6). Desired to achieve sales target.
Posted 4 weeks ago
1.0 - 2.0 years
2 - 3 Lacs
Kolkata
Work from Office
Responsibilities: * Manage ultra HNIs' wealth through mutual funds & investment products * Oversee portfolio management services (PMS) for clients * Collaborate with sales team on new business opportunities Provident fund
Posted 4 weeks ago
6.0 - 10.0 years
12 - 16 Lacs
Mumbai
Work from Office
About the Team: Customer Experience team, being the custodians of the customers, is the central team ensuring to provide best-in-class experience for the customers by closely collaborating with cross-functional teams across the organization Roles and Responsibilities: Map overall customer journey, milestones and identify necessary interventions to improve customer experience and reduce customer contacts Share data, insights and best practices from within the company and outside to constantly help improve customer experience. Create BRDs, SOPs, etc. and collaborate with various cross-functional teams to implement enhancements Create and enforce the right customer experience guardrails, exception handling mechanisms and business throttles to ensure that sub-par experience is not delivered or removed immediately once identified Proactively identify trends of CX metric to prevent / identify customer impacting issues Be data-driven, translating insights into actionable improvements through customer journey mapping and process optimization. Liaise with multiple products / business / tech teams stakeholders to implement the necessary changes Review the process/strategy for new constructs from end-to-end customer experience point of view Design & create workflow for Self-service options for customers to improve the experience Design & create Customer Service chatbot journeys to resolve complex problems in a structured manner Monitor effectiveness of bots and self-serve tools, understand customer feedback and take corrective actions Lead and manage a team to ensure successful delivery of projects and initiatives. Critical Competencies for the role Program Management Stakeholder Management Problem Solving Communication skills Team Building Desired Skills and Experience Educational Qualification Required: Graduate Preferred: NA Professional Certifications: NA Experience: 6-10 Years of experience in Customer Experience and have experience in Financial Services Products like Payments (UPI & Bill Payments), Lending, Investment Products.
Posted 4 weeks ago
5.0 - 10.0 years
6 - 16 Lacs
Pune, Jaipur, Delhi / NCR
Work from Office
Focus on running all business channels through the Distributors, Independent Financial Advisors (IFAs), Banking Partners and direct customer’s segment. Handling Branch and leading the team.
Posted 4 weeks ago
4.0 - 8.0 years
7 - 17 Lacs
Jaipur, Bengaluru, Delhi / NCR
Work from Office
Responsible for nurturing client relationships through continuous client engagements and risk profiling and responsible for identification of potential customers and providing them customized solutions as per their requirements.
Posted 4 weeks ago
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