1 - 6 years
2 - 7 Lacs
Posted:1 month ago|
Platform:
Work from Office
Full Time
Job Title: Senior Customer Service Representative
Location: Bangalore
Department: International Banking / Customer support voice
Technical Support & Sr Technical Support
Reports To: Customer Service Manager
Job Type: Full Time
Provide high-level support to customers through various channels phone, email, chat, etc.
Resolve escalated customer complaints and issues efficiently and professionally.
Assist in developing customer service policies and procedures to enhance customer satisfaction.
Mentor and support junior customer service staff, offering guidance and training as needed.
Monitor and analyze customer feedback and service metrics to identify areas for improvement.
Maintain accurate records of customer interactions and transactions in CRM systems.
Participate in process improvement initiatives and recommend solutions for operational efficiency.
Assist with onboarding and training of new customer service team members.
Stay updated on product knowledge, industry trends, and best practices in customer service.
Qualifications:
Bachelor's degree or equivalent work experience preferred.
Proven ability to manage and resolve complex customer issues.
Excellent communication, interpersonal, and organizational skills.
Strong multitasking and time-management abilities.
Proficiency with customer service software and CRM systems.
A customer-centric mindset with a strong focus on problem resolution and service excellence.
Ability to analyze data, track KPIs, and drive performance.
High attention to detail and a commitment to quality and compliance.
Ability to work in a fast-paced and dynamic environment.
Inspiration Manpower Consultancy
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