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Investigations Specialist

5 - 7 years

5 - 10 Lacs

Bengaluru

Posted:3 months ago| Platform: Naukri logo

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Skills Required

Data analysis Operational excellence Credit operations System support Investigation Customer service Customer experience Management Research MS Office

Work Mode

Work from Office

Job Type

Full Time

Job Description

Amazon. ins Fulfillment by Amazon (FBA) Credit Operations team is seeking a highly motivated Investigation Specialist to help manage daily operational aspects supporting both our Merchant and Customer experience. Our teams objective is to provide the capability for merchants to obtain the benefit of Fulfillment by Amazon, including all the superior performance of Amazon s shipping and customer service. FBA is a highly visible and strategic program within Amazon. This is a chance to work in an innovative team, participating in operational excellence, system support, process and design that span the entire company. Come help build a world class product with Amazon. ins customer centric focus applied to the Merchant experience. The Investigation Specialist will support Sellers, Associates, and Management while ensuring program standards for individual and team performance are met. Key job responsibilities Responsibilities include, but are not limited to: Running investigations and manual research into reimbursement requests, making decisions based on existing process and analyzed data. By leveraging operational tools, you ll be able to dive deep into each case, handling the end-to-end process with precision and expertise. You ll communicate internally with respective teams, and through data analysis and critical thinking, you ll make your own judgements, escalating actions as needed that might deviate from the standard process. This means you ll have the opportunity to identify areas to improve process, whether that be making enhancements or alleviating pain points. - Bachelors degree - Speak, write, and read fluently in English - Experience with Microsoft Office products and applications - Experience with Excel

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