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Investigation Specialist

Investigation Specialist

Amazon

1 - 6 years

4 - 8 Lacs

Hyderabad

Posted:1 week ago| Platform:

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Skills Required

Service level Usage Process improvement Investigation E-commerce Manual Customer service MS Office Service quality Recruitment

Work Mode

Work from Office

Job Type

Full Time

Job Description

Investigate suspicious orders placed in MENA marketplaces and take appropriate actions based on processes, tools and high-judgment decisions. The responsibilities in this position will span over multiple processes and functions and locations. He/she will be responsible for achieving and exceeding team s defined metrics through sustainable change or process improvement. Analyze the key levers of the business to identify trends and proactively act to improve efficiency and reduce time to identify new fraud Modus Operandi. Ensure that Amazon is leading the curve in identifying and preventing new abuse/fraud attacks. Share ideas with Product teams that positively influence the vision for the future product development by using exposure and learnings of abuse use-cases, provide data on abuse trends and fraud issues impacting the marketplace. Implement best-in-class processes and practices for maintaining and exceeding productivity and quality service level agreements. - Speak, write, and read fluently in English - Experience with Microsoft Office products and applications - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - Experience in payments or e-commerce - 1+ years of customer service experience

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Amazon

www.aboutamazon.com/

Software Development

Seattle WA

10001 Employees

6322 Jobs

Key People

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President & CEO
Brian Olsavsky

Senior Vice President and CFO
David Zapolsky

Senior Vice President and General Counsel
Jeff Bezos

Founder and Executive Chairman

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