International Voice Process

International Voice Process

Roles and Responsibilities:

• Handle inbound and outbound calls from international customers in a professional and courteous manner.
• Actively listen to customer inquiries, understand their needs, and provide accurate and comprehensive solutions.
• Troubleshoot and resolve customer issues efficiently, escalating complex cases to the appropriate department when necessary.
• Maintain detailed and accurate records of all customer interactions and transactions in the system.
• Adhere to company policies, procedures, and quality standards to ensure consistent service delivery.
• Educate customers on products, services, and processes as required.
• Strive to achieve first-call resolution whenever possible, ensuring customer satisfaction.

Skills Requirement:

• Excellent verbal communication skills in English, with a clear and neutral accent.
• Strong active listening skills and the ability to empathize with customer situations.
• Proven problem-solving abilities and a knack for providing effective solutions.
• Customer-focused mindset with a strong commitment to delivering exceptional service.
• Ability to work effectively in a fast-paced environment and manage call volumes.
• Strong interpersonal skills and a professional demeanor.
• Basic computer proficiency and ability to navigate customer service software.

QUALIFICATION:

• Bachelor's degree or equivalent practical experience.