International Voice Process

Company Description

Ralph Ryker Recruitment specializes in connecting skilled professionals with leading banking institutions across the globe. With a deep understanding of the international banking sector, our team assists candidates in building successful careers and achieving their professional goals. Leveraging industry insights, we ensure that each placement aligns with the needs of both the candidate and the employer. At Ralph Ryker, we are passionate about creating career pathways in the fast-evolving financial landscape.

Role Description

This is a full-time on-site role in Kanpur for the International Voice Process. The role involves interacting with international clients, handling customer inquiries, and providing solutions to ensure excellent customer satisfaction. Day-to-day tasks include managing and resolving client queries, leveraging communication skills to foster strong client relationships, and effectively addressing finance-related or banking queries. Collaboration with cross-functional teams to meet sales and service goals is also expected.

Qualifications

• Strong Communication and Customer Service skills for client interaction and relationship-building
• Knowledge of Finance and analytical abilities to resolve banking and finance-related inquiries
• Sales skills to identify and capitalize on opportunities for banking products
• Proficiency in problem-solving and critical thinking to handle client issues effectively
• Ability to work in a dynamic, fast-paced environment and adapt quickly to challenges
• Prior experience in a voice process, international client handling, or a similar role is an advantage
• Bachelor’s degree in Business, Finance, Communication, or a related field